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HAULa Platform — Customer & Driver Terms

Last Updated: July 1, 2026

1. Cancellation by Customers

Customers may cancel a haul request at any time before the driver is en route to the pickup location. Certain fees may apply depending on the timing of the cancellation.

1.1 Standard Cancellation Fees

• Before a driver accepts the request: No charge. • After a driver has accepted but before the driver is en route: A small cancellation fee may apply if canceled more than 3 minutes after acceptance. • After the driver is en route: A cancellation fee will apply to compensate for time and travel expenses. • After the driver has arrived at the pickup location: A no-show fee will apply if the customer or their representative fails to meet the driver within 10 minutes. 1.2 Refunds & Disputes

• Refunds will not be issued for cancellations after a haul has begun. • Customers may dispute a cancellation fee by contacting HAULa support within 7 days of the charge. 2. Cancellation by Drivers

Drivers are expected to complete accepted requests but may cancel under certain conditions.

2.1 Acceptable Reasons for Driver Cancellation

Safety & Securement Cancellations: A driver must cancel (and will not be penalized for canceling) any transport where the items cannot be safely secured for transport, the items include prohibited items, or, for Tow-Only Transports, the customer-supplied trailer, coupling, or load is unsafe, unlawful, or overloaded. Where such a cancellation results from the customer's inaccurate or incomplete description of the items or trailer in the transport request, a cancellation fee may be charged to the customer, consistent with the Terms of Service and Driver Addendum. Drivers should document the condition with photos through the app at the time of cancellation.

2.2 Consequences for Repeated Cancellations

• Excessive cancellations may result in temporary or permanent suspension from the HAULa platform. • Cancellations due to misrepresentation by the customer (e.g., incorrect haul size) will be documented for dispute resolution. 3. No-Show & Waiting Time Policy

To ensure fairness, HAULa has a strict no-show policy for both customers and drivers.

3.1 Customer No-Show Policy

• A no-show fee applies if the driver waits longer than 10 minutes and the customer is unresponsive. • Drivers are required to attempt at least two contact methods (e.g., call & text) before marking a no-show. 3.2 Driver No-Show Policy

• If a driver fails to arrive at the pickup location without canceling through the app, they may be subject to suspension or removal from the HAULa platform. 4. Exceptions & Special Circumstances

• Severe weather, accidents, or unavoidable delays may exempt cancellation fees at HAULa’s discretion. • First-time cancellation disputes may be eligible for one-time courtesy waivers on a case-by-case basis. 5. Modifications to This Policy

HAULa reserves the right to modify this cancellation policy at any time. Continued use of the HAULa platform constitutes acceptance of any updates. Please refer to HAULa’s Terms of Service for additional information regarding this policy.

For questions or disputes, contact HAULa Support at contact@haula.app.

Standards for All HAULa Users

Last Updated: July 1, 2026

Welcome to HAULa! Our platform connects customers needing transport services with drivers. To create a safe, reliable, and respectful community, we require all users to follow these Community Guidelines. Violation of these guidelines may result in warnings, suspension, or removal from the HAULa platform.

1. Respect & Professionalism

We expect all users — customers and drivers — to treat each other with respect. This includes:

2. Safety & Compliance

HAULa prioritizes safety for all users. Please follow these guidelines:

Failure to meet these safety standards may result in immediate suspension from the platform.

3. Cancellations, No-Shows & Fair Use

Fraudulent or deceptive behavior, such as misrepresenting haul details or refusing to pay, will lead to account termination and possible legal action.

Privacy, Contact & Recordings: Use the other party's contact information and location details only to complete the requested transport, and keep all transport-related communications within the HAULa Platform where possible. Do not contact another user after a transport for any unrelated purpose, and do not store, share, sell, or publish another user's personal information. If a dashcam or other recording device is used as permitted by law and by HAULa's policies, do not livestream, publicly post, or share recordings that identify another user or their property without that user's consent, except as required by law.

4. Clean & Well-Maintained Vehicles

5. Payment & Fair Pricing

6. Prohibited Conduct & Banned Items

Illegal Activities & Dangerous Behavior

Prohibited Items for Transport

HAULa does NOT allow the transportation of the following:

7. Reporting Issues & Violations

If you encounter an issue, report it through the HAULa app or contact our Support at contact@haula.app. All reports or violations will be taken seriously and could lead to legal action.

8. Consequences for Violating These Guidelines

HAULa reserves the right to modify these Community Guidelines at any time and terminate any account on the HAULa platform at any time. Continued use of the platform means acceptance of the latest guidelines.

Please refer to HAULa’s Terms of Service for additional information regarding this policy.

Earn Rewards for Growing the HAULa Community

Last Updated: July 1, 2026

1. Overview

The HAULa Referral Program (“Program”) rewards existing users for referring new customers or new drivers to the HAULa platform. By participating in the Program, you agree to the terms outlined in this Referral Program Policy, which is incorporated into the HAULa Terms of Service.

2. Eligibility

The Referral Program is open to all active HAULa users with an account in good standing. Users can refer:

Ineligible Users:

3. How the Referral Program Works

3.1 Customer Referrals

3.2 Driver Referrals

Referrals must be tracked using the official referral link or code provided in the HAULa app. Rewards are typically issued within 7-30 days after the referred user’s first qualifying haul.

4. Restrictions & Fraud Prevention

To maintain fairness, the following actions are strictly prohibited:

Violating these terms may result in: cancellation of rewards, suspension or termination of HAULa accounts, or legal action for fraudulent activities.

5. Reward Payment & Expiration

Earnings & Payouts

Expiration

6. Program Changes & Termination

7. Dispute Resolution

8. Contact Us

For questions or issues related to the HAULa Referral Program, please contact HAULa at contact@haula.app.

By participating in the HAULa Referral Program, you agree to these terms. Please refer to HAULa’s Terms of Service for additional information regarding this policy.

Fairness, Inclusion & Respect for All Users

Last Updated: July 1, 2026

1. Purpose

HAULa is committed to fairness, inclusion, and respect for all users. Discrimination of any kind is strictly prohibited. This policy applies to customers, drivers, and HAULa employees and is enforced to create a safe, professional, and welcoming environment for everyone.

ZERO-TOLERANCE POLICY — Discrimination in any form may result in account suspension, permanent removal, or legal consequences.

2. Prohibited Discriminatory Conduct

All users are expected to treat each other with respect and fairness regardless of differences.

2.1 Protected Characteristics

Users may not discriminate against any person based on:

• Race, ethnicity, or national origin • Religion or religious beliefs • Gender, gender identity, or gender expression • Sexual orientation • Disability or medical condition • Age • Marital or family status • Pregnancy status • Veteran status 2.2 Prohibited Actions

HAULa’s Commitment: All users must be treated equally. Every individual deserves access to services without fear of bias.

Neighborhood & Destination Non-Discrimination: Drivers may not systematically refuse, cancel, or avoid transport requests based on the neighborhood, ZIP code, or perceived demographics of a pickup or drop-off location, and may not use a location as a proxy for any protected characteristic. Declining a specific request for a legitimate, documented operational or safety reason (such as vehicle capacity, an unsafe loading condition, or road access limitations) is permitted; patterns of location-based refusals without such reasons may be treated as discrimination under this policy. HAULa monitors acceptance and cancellation patterns for compliance.

3. Accessibility & Disability Accommodations

HAULa supports inclusion for users with disabilities and expects compliance with all applicable accessibility laws. Drivers may not deny service to users based on disability status or the presence of assistive devices.

4. Reporting & Investigations

HAULa encourages immediate reporting of discriminatory behavior to maintain a fair and respectful environment.

4.1 How to Report Discrimination

4.2 Investigation Process

False Reports: Submitting fraudulent or misleading discrimination reports is a violation of HAULa’s policies and may result in account suspension.

5. Consequences for Violating This Policy

Discrimination has no place at HAULa. By using the HAULa platform, you agree to follow this policy and contribute to a respectful community. For further questions, contact HAULa at contact@haula.app.

Please refer to HAULa’s Terms of Service for additional information regarding this policy.

Intellectual Property & DMCA Compliance

Last Updated: March 1, 2025

1. Purpose

HAULa respects the intellectual property rights of others and expects all users — customers, haulers, and drivers — to do the same. This policy explains how HAULa handles copyrighted content, copyright infringement claims, and removal requests in compliance with applicable copyright laws, including the Digital Millennium Copyright Act (DMCA).

Unauthorized use, reproduction, or distribution of copyrighted content on the HAULa platform is strictly prohibited.

2. Ownership & Use of HAULa Content

2.1 HAULa’s Intellectual Property

All content on the HAULa platform — including logos, trademarks, text, images, videos, app features, and proprietary software — is owned by or licensed to HAULa. Users may not copy, modify, distribute, or use HAULa content without prior written permission.

2.2 User-Generated Content

If you submit or upload any content (e.g., reviews, photos, comments, or other media) to the HAULa platform: • You grant HAULa a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content for platform functionality and marketing. • You represent and warrant that you own the rights to the content or have permission from the rightful owner. • You may not upload copyrighted content without the express authorization of the copyright holder.

3. Reporting Copyright Infringement

If you believe your copyrighted work has been used on the HAULa platform without authorization, you may file a copyright infringement notice.

3.1 How to Submit a Copyright Complaint

Your DMCA Takedown Notice must include the following: • Your contact information (full name, email, mailing address). • A description of the copyrighted work that you believe has been infringed. • The URL or location of the infringing content on the HAULa platform. • A statement confirming that you own the copyright or are authorized to act on behalf of the copyright owner. • A good faith statement that the content’s use is not authorized by the copyright owner. • Your physical or electronic signature.

Send your copyright infringement notice to: contact@haula.app

Incomplete notices may not be processed.

4. Response to Copyright Complaints

Upon receiving a valid copyright infringement claim, HAULa may: • Remove or disable access to the infringing content. • Notify the user who uploaded the content. • Terminate offenders from the HAULa platform.

5. Counter-Notification for Removed Content

If you believe your content was wrongfully removed due to a false copyright claim, you may submit a counter-notification to HAULa. Your counter-notice must include: • Your contact information (full name, email, mailing address). • Identification of the removed content and where it was previously located. • A statement under penalty of perjury that you believe the content was removed in error. • A statement that you consent to the jurisdiction of the federal courts in your location. • Your physical or electronic signature.

Send counter-notices to: contact@haula.app

If a counter-notice is received, HAULa may restore the content unless the original copyright owner files a legal complaint.

6. Repeat Infringer Policy

Users who receive multiple valid copyright complaints may face: • Temporary suspension from the HAULa platform. • Permanent account termination for repeated violations. • Legal action if copyright infringement persists.

7. Modifications to This Policy

HAULa reserves the right to update or modify this Copyright Policy at any time. Continued use of the platform constitutes acceptance of any changes.

For questions regarding this policy, please contact HAULa Copyright Agent at contact@haula.app.

By using the HAULa platform, you agree to comply with this Copyright Policy and respect intellectual property rights. Please refer to HAULa’s Terms of Service for additional information.

Last Updated: October 18, 2026

RFC Concepts LLC dba HAULa (“HAULa,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how and why we collect, use, store, and protect your personal information when you access or use the HAULa app, website, and related services, including when you:

By using the HAULa platform, you agree to this Privacy Policy and the processing of your data as described below. If you do not agree with our policies and practices, please do not use our Services. Questions or concerns? Contact us at contact@haula.app.

SUMMARY OF KEY POINTS

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We may process sensitive personal information (such as driver’s license details, precise geolocation, and financial data) when necessary, with your consent, or as otherwise permitted by applicable law.

Do we collect information from third parties? We do not collect information from third parties beyond background check providers, payment processors, marketing partners, and any AI Agent you authorize to act on your behalf, as described in this policy.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

Do we sell your personal data? We do not sell your personal information or share it for cross-context behavioral advertising, and we have not done so in the preceding twelve (12) months. We disclose personal information for business purposes as described in Section 3.

1. What Information Do We Collect?

1.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you register on the Services, express interest in our products, participate in activities, or contact us. This includes:

All personal information you provide must be true, complete, and accurate. You must notify us of any changes.

1.2 Sensitive Personal Information

When necessary, with your consent or as otherwise permitted by applicable law, we may process the following categories of sensitive information:

We only use or disclose sensitive personal information for the purposes allowed by law or with your consent. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

1.3 Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

1.4 Information from Third-Party Sources

We may receive information about you from third parties, including:

2. How Do We Process Your Information?

We process your personal information for a variety of reasons depending on how you interact with our Services, including:

We do not sell your personal data. We do not share your personal data for cross-context behavioral advertising, and we have not sold or shared any personal information in the preceding twelve (12) months. We disclose personal information for business purposes only as described in Section 3, including to service providers under written contracts and, at your direction, to other Users and to AI Agents you authorize.

3. When and With Whom Do We Share Your Information?

3.1 With Other Users

3.2 With Service Providers & Third Parties

We work with third-party vendors who help us process payments, conduct background checks, analyze platform usage, and provide customer support. These third parties are contractually required to protect your information and use it only for HAULa-related services. We may disclose your personal information to service providers pursuant to a written contract between us and each service provider.

The categories of service providers we use include: payment processing and payout services; identity verification and background screening providers; cloud hosting, data storage, and analytics providers; application performance and crash-reporting providers; push notification and email delivery providers; and communications platforms that route calls and texts between users. A current list of our material service providers is available upon request by contacting us as described in Section 12.

3.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

3.4 For Legal & Safety Reasons

We may disclose information to law enforcement, government authorities, or legal advisors if:

3.5 With AI Agents and AI Agent Providers at Your Direction

If you connect or use an AI Agent, we share with that AI Agent, and through it with the company that provides it (the "AI Agent Provider," such as the developer of an AI assistant you use), the information reasonably needed to carry out your requests. This may include your account details, quotes, booking details, pickup and drop-off addresses, the first name, photo, and vehicle description of your assigned Hauler/Driver, and the status and approximate live location of an active transport. We make these disclosures at your direction, to complete the actions you ask your AI Agent to take.

Once shared, this information is handled by the AI Agent Provider under its own terms and privacy policy, which HAULa does not control. We encourage you to review those terms before connecting an AI Agent. You may stop future sharing at any time by revoking the AI Agent's access as described in Section 3A(g) of our Terms of Service; revocation does not retrieve information already shared with the AI Agent Provider.

If you are a Hauler/Driver, the information about you that we share with the Customer you serve under Section 3.1 may be delivered to that Customer's AI Agent. Haulers/Drivers may not use AI Agents to operate a Hauler/Driver account unless HAULa permits it in writing, as provided in Section 3A(b) of our Terms of Service.

4. How Long Do We Keep Your Information?

We retain personal data only as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information longer than the period in which users have an active account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If deletion is not immediately possible (e.g., because information is stored in backup archives), we will securely store and isolate it from further processing until deletion is possible.

You can request account deletion by contacting HAULa at contact@haula.app. Some data may be retained for regulatory or legal reasons even after account deletion.

5. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures — including encryption, firewalls, and access controls — designed to protect the security of any personal information we process.

No electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Transmission of personal information to and from our Services is at your own risk.

We will notify users of any security breaches affecting personal data as required by applicable law. If you believe your data has been compromised, contact HAULa immediately at contact@haula.app.

Consistent with Section 40 of our Terms of Service and our internal Incident Response Plan, where a confirmed breach presents a risk to the rights and freedoms of affected individuals, HAULa endeavors to provide notice without undue delay and, where required by applicable law (such as the GDPR), within seventy-two (72) hours of becoming aware of the breach, or within the timeframe otherwise required by the applicable state breach-notification statute. We may delay notification to the extent a law-enforcement agency determines that notification would impede a criminal investigation.

6. Do We Collect Information from Minors?

HAULa is not intended for children under 18 years of age. We do not knowingly collect, solicit data from, or market to children under 18, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 years of age, or that you are the parent or guardian of a minor and consent to such minor’s use of the Services.

If we learn that personal information from a user under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under 18, please contact us at contact@haula.app.

7. Your Privacy Rights

7.1 General Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Upon a request to terminate your account, we will deactivate or delete your account and information from our active databases. We may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.

7.2 California Residents (CCPA / “Shine the Light”)

Under the California Consumer Privacy Act (CCPA) and California Civil Code Section 1798.83 (“Shine the Light”), California residents may:

To exercise your California rights, contact HAULa at contact@haula.app or submit a data subject access request.

7.3 European Union Residents (GDPR)

Under the General Data Protection Regulation (GDPR), EU residents have the right to:

To exercise GDPR rights, email us at contact@haula.app.

7.4 Additional US State Privacy Rights

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to:

To exercise these rights, submit a data subject access request or email us at contact@haula.app. We may need to verify your identity before processing your request. If you use an authorized agent, they must provide written, signed permission from you. An AI Agent connected to your HAULa account is not an authorized agent for purposes of a privacy rights request unless these requirements are met. If we decline your request, you may appeal by emailing us at contact@haula.app. If your appeal is denied, you may submit a complaint to your state attorney general.

8. Categories of Personal Information Collected (US Residents)

The following table shows the categories of personal information we have collected in the past twelve (12) months, with illustrative examples:

We will use and retain the collected personal information as needed to provide the Services, or for as long as the user has an active account with us (applicable to each category marked YES above), subject to the specific retention periods described in Section 16.

We collect these categories of personal information from the sources described in Section 1, use them for the purposes described in Section 2, and disclose them for business purposes only to the categories of recipients described in Section 3. We do not sell any category of personal information or share it for cross-context behavioral advertising.

9. Cookies & Tracking Technologies

We use cookies, tracking pixels, and analytics tools to improve user experience. Types of cookies we use:

You can manage cookie preferences in your browser settings.

Do-Not-Track (DNT) Signals

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. California law requires us to disclose this. If a standard for online tracking is adopted that we must follow in the future, we will update this Privacy Policy accordingly.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this document. If we make material changes, we may notify you by prominently posting a notice in the HAULa app or by sending you a direct notification. We encourage you to review this Privacy Policy periodically.

Continued use of the HAULa platform constitutes acceptance of the updated policy.

11. How to Review, Update, or Delete Your Data

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.

To exercise these rights: log in to your account settings to update your information, or submit a data subject access request, or contact us directly at contact@haula.app.

12. Contact Us

For privacy-related questions, requests, or concerns, contact:

HAULa Privacy Team

Email: contact@haula.app

HAULa

9986 Manchester Road STE 202

St. Louis, MO 631222

United States

By using HAULa, you acknowledge and agree to this Privacy Policy. Protecting your privacy is our priority. Thank you for choosing HAULa.

13. Legal Bases for Processing (EEA, UK & Swiss Users)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal information only where we have a valid legal basis to do so under the General Data Protection Regulation (GDPR) and equivalent UK and Swiss law. The legal bases we rely on are: (a) performance of a contract with you, to provide the HAULa Platform and Services you request; (b) your consent, which you may withdraw at any time, for example for certain marketing communications or optional device permissions; (c) our legitimate interests, such as operating, securing, and improving the Platform, preventing fraud, and pursuing the growth of our business, provided these interests are not overridden by your rights; and (d) compliance with a legal obligation, such as tax, accounting, background-screening, or law-enforcement requirements. Where we rely on legitimate interests, you have the right to object to that processing as described in Section 7. Where processing is based on consent, withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

14. International Data Transfers

HAULa is based in the United States and our servers and service providers are located in the United States. If you access the Services from outside the United States, your personal information will be transferred to, stored, and processed in the United States, where data-protection laws may differ from those in your jurisdiction. Where we transfer personal information of EEA, UK, or Swiss individuals to a country that has not received an adequacy decision, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses (and the UK International Data Transfer Addendum where applicable), to protect your information. You may request a copy of the safeguards we use by contacting us at contact@haula.app. By using the Services, you acknowledge this transfer, storage, and processing as described in this Privacy Policy and in Section 24 of our Terms of Service.

15. Automated Decision-Making, Profiling & Algorithmic Matching

We use automated systems to operate core features of the Platform, including matching Customers with Drivers/Haulers, calculating fares and dynamic pricing, estimating arrival times, prioritizing dispatch, and detecting and preventing fraud, abuse, and safety risks. These systems may process information such as location, trip history, ratings, device signals, and transaction patterns. Some of this processing may constitute profiling. We do not use automated decision-making that produces legal or similarly significant effects about you without human involvement, except where necessary for fraud prevention, safety, eligibility screening, or as otherwise permitted by law. Where required by applicable law, you may have the right to request human review of, to express your point of view about, or to contest a decision made through automated processing that significantly affects you. To make such a request, contact us at contact@haula.app. Background-screening decisions for Drivers/Haulers are subject to the separate adverse-action procedures required under the Fair Credit Reporting Act (FCRA). AI Agents that you choose to use are operated by their AI Agent Providers, not by HAULa, and are not part of the HAULa automated systems described in this Section.

16. Specific Retention Periods

In addition to the general retention principles described in Section 4, HAULa retains specific categories of personal information for defined periods set out in our internal Data Retention & Destruction Policy. By way of illustration, we generally retain customer account information for the life of your active account plus three (3) years; transaction, haul, and payment records for seven (7) years to meet tax and accounting obligations; driver background-check records for the period of active engagement plus five (5) years or as otherwise required by the FCRA and applicable law; and security and system logs for a minimum of twelve (12) months. When a retention period expires and no legal hold applies, we delete or anonymize the information. Because deletion from active systems may not be immediately reflected in encrypted backups, residual copies may persist in secured, isolated backup storage until those backups are cycled and overwritten in the ordinary course, after which they are no longer accessible for ordinary use. Records of requests received through Authorized Integrations, including the identity of the AI Agent used and any price confirmations given through it, are retained with the related transaction and haul records.

HAULa • Policy Document • Confidential & Proprietary

Questions? contact@haula.app

Incorporated into HAULa Terms of Service

Last Updated: September 28, 2026

This Driver Addendum (“Addendum”) is incorporated by reference into the HAULa Terms of Service and constitutes a legally binding agreement between HAULa and you (“Hauler” or “Driver”). By accepting trips or hauls via the HAULa platform, you agree to comply with the terms outlined in this Addendum.

1. Independent Contractor Relationship

You acknowledge that you are an independent contractor and not an employee, agent, or representative of HAULa. You control your own schedule, routes, and vehicle; HAULa does not set work hours or assign mandatory trips. Nothing in this Addendum shall be interpreted as creating an employment relationship between you and HAULa.

You are responsible for:

Providing your own vehicle and necessary equipment.

Covering all business expenses (e.g., fuel, maintenance, insurance).

Determining which hauls or trips you accept.

Prohibited:

Representing yourself as a HAULa employee.

Seeking worker benefits (e.g., unemployment insurance, health benefits) from HAULa.

2. Vehicle & Equipment Requirements

All vehicles used on the HAULa platform must:

Be legally registered and insured as required by applicable law, Section 3.1 of this Addendum, and Section 14A of the Terms of Service.

Pass all required safety inspections and be in good working condition.

Be suitable for the type of transport requested (e.g., trailers for heavy or large loads).

Required Equipment for Haulers:

Tie-down straps, securing devices, and any necessary safety gear, each rated for the loads you accept and kept in good working order as required by Section 16 of this Addendum.

A valid commercial driver’s license (CDL) if legally required for hauls.

Compliance with state weight limits and cargo safety regulations.

3. Insurance & Liability

3.1 Required Coverage

You must obtain and continuously maintain, at your own expense, automobile liability insurance covering each vehicle you use to provide Transport Services and each trailer while attached to it. Your coverage must meet or exceed the greatest of the minimum limits required by the state where the vehicle is registered, the minimum limits required by each state where you provide Transport Services, and any higher minimum that applies to the for hire transportation of property by your vehicle or vehicle combination or to any operating authority under which you operate. The full requirements, including the definition of these minimum limits, are set out in Section 14A of the Terms of Service, which controls in the event of any conflict.

Your policy must be a commercial auto policy, or a personal policy with an endorsement that expressly covers hauling property for pay through an online platform. Many personal policies, and some rideshare endorsements, exclude hauling or delivery. Before you accept any haul, you must confirm with your insurer that your coverage applies, and you must disclose to your insurer that you use your vehicle and trailer on the HAULa Platform.

Your coverage must be in force at all times during Platform Time, meaning whenever you are logged in and available for requests, traveling to a pickup, waiting while the customer loads or unloads items, securing items, or transporting items, until the transport is marked complete. You must upload your declarations page and endorsements at onboarding, at each renewal, within five (5) days after any change, and whenever HAULa asks. You must notify HAULa within two (2) business days, and before you next log in, of any cancellation, lapse, nonrenewal, reduction in limits, or new exclusion. You may not log in while your coverage is not in force, and HAULa may suspend your access immediately until you provide acceptable proof of coverage.

State minimum limits are a condition of using the HAULa Platform, not a cap on what you may owe. They may be far less than the cost of a serious accident or an unsecured load, and HAULa encourages you to consider higher limits and physical damage, cargo, and occupational accident coverage.

HAULa reserves the right to request proof of insurance at any time and to verify your coverage directly with your insurer or a verification service.

3.2 Liability for Damages

As between you and HAULa, you are primarily responsible for any Incident (as defined in Section 14B of the Terms of Service), including any collision, injury, property damage, load shift, or loss of cargo or of a Securing Device during Platform Time. Claims arising from an Incident are to be directed first to you and your insurer. You are responsible for your deductibles and for any amount your insurer does not pay, including where coverage is denied because of a lapse, a misrepresentation, a nondisclosure, or a business use exclusion.

You agree to defend, indemnify, and hold harmless HAULa as provided in Sections 14B and 34 of the Terms of Service against claims arising from any Incident, your failure to properly secure a load, or your violation of any safety law, except to the extent a final judgment or arbitral award determines that a claim was caused by HAULa's own negligence or willful misconduct.

The $100 cargo limitation in Section 15 of the Terms of Service limits only customer claims for damage to transported items. It does not limit your responsibility for bodily injury, for damage to any other property, or for your obligations to HAULa.

HAULa is not your insurer. HAULa does not insure your vehicle or trailer, your own injuries, or claims made against you. Any insurance HAULa may maintain applies only as described in Section 48 of the Terms of Service, is excess over your coverage, and does not reduce your obligations under this Addendum.

3.3 Incident Reporting

After any Incident you must stop in a safe location, render reasonable aid, call emergency services where anyone is injured or the Incident creates a road hazard, exchange information and make any accident report the law requires, and report the Incident to HAULa through the app as soon as it is safe to do so and in any event within twenty four (24) hours, with photos, any police report number, and witness contact information. You must also notify your insurer promptly, preserve all evidence (including recordings and any strap or other device that failed), and cooperate with HAULa, its insurers, and investigating authorities. If HAULa pays any amount that is your responsibility, you agree to reimburse HAULa and authorize HAULa to offset that amount under Section 13 of this Addendum.

4. Payment & Fees

4.1 Driver Earnings

You will receive a base fare plus additional compensation based on distance, time, and haul type.

Customers may provide optional tips, which you keep 100%.

HAULa retains a service fee (percentage-based) from each trip, available on the Cities page for rates by market.

4.2 Payout Schedule

Payments are processed weekly via direct deposit.

If a payment dispute arises, you must contact HAULa Support within 7 days of the transaction.

5. Cancellations & No-Show Policy

Customers may cancel a trip, but cancellation fees apply if canceled after a set period following driver acceptance.

If a customer does not show up within 10 minutes, you may mark them as a no-show and receive a partial payment.

Repeated cancellations by drivers without valid reasons may lead to temporary suspension or removal. A cancellation made in good faith under Section 16 or 17 of this Addendum because a load cannot be safely secured or towed is a valid reason and will not count against your cancellation rate or rating.

6. Prohibited Conduct & Policy Compliance

You agree not to:

Transport prohibited items (e.g., drugs, weapons, hazardous materials) or any other item listed in Section 19 of the Terms of Service.

Engage in fraudulent or deceptive behavior (e.g., inflating trip times).

Allow any person, including the customer, to ride in or on your vehicle or trailer in violation of Section 19 of the Terms of Service.

Lift, carry, push, or otherwise move items onto, into, off of, or out of any vehicle or trailer, or assist anyone in doing so, as provided in Section 16A of this Addendum.

Use alcohol or drugs while providing services, or provide services while impaired by alcohol, drugs, or any medication.

Discriminate against any customer based on race, gender, disability, or other protected characteristics.

7. Compliance with Laws & Regulations

You must:

Follow all local, state, and federal transportation laws.

Maintain a valid driver’s license and registration.

Adhere to state-mandated weight limits and cargo transport safety rules.

Failure to comply with laws may result in immediate removal from HAULa.

8. Termination & Account Deactivation

HAULa reserves the right to suspend or permanently deactivate your account if:

You violate HAULa’s Terms of Service or Community Guidelines.

You engage in fraudulent activity or unsafe driving practices.

You load or unload items, or assist anyone in doing so, in violation of Section 16A of this Addendum.

Your insurance coverage lapses or you fail to provide required documentation (in which case HAULa may suspend your account immediately under Section 14A(f) of the Terms of Service).

You may voluntarily deactivate your account at any time by contacting HAULa. Termination of this Addendum and the Terms of Service by you is governed by Section 26 of the Terms of Service.

Upon any suspension, deactivation, or termination of your account, and upon sixty (60) consecutive days of inactivity, you must return all HAULa-provided property, including any operating authority decal, in accordance with Section 18 of this Addendum.

9. Dispute Resolution & Arbitration

Except as provided in Section 30(g) of the Terms of Service, and unless you opt out as described below, all disputes between you and HAULa must be resolved through binding arbitration.

Subject to those same exceptions, you waive the right to have disputes decided in court by a judge or jury and the right to participate in class, collective, or representative actions.

Arbitration will be handled per the Dispute Resolution clause in the HAULa Terms of Service.

Drivers may opt out of arbitration within 30 days of first accepting the Terms of Service by submitting written notice to contact@haula.app that includes your full name, address, phone number, and the email address used for your HAULa account, as provided in Section 30(h) of the Terms of Service.

10. Updates to This Addendum

HAULa reserves the right to modify this Addendum at any time. HAULa will notify you of material changes through the HAULa Platform or by email and by updating the "Last Updated" date above. Unless the arbitration provisions are materially changed, a modification does not create a new opportunity to opt out of arbitration. Continued use of the HAULa platform after an update constitutes acceptance of the revised terms.

11. Background Check Authorization & Ongoing Monitoring

You authorize HAULa and its designated consumer reporting agencies to obtain consumer reports and investigative consumer reports about you, including criminal history, motor vehicle and driving records, and identity verification, both at application and on a continuous or periodic basis throughout your engagement. These reports are obtained in compliance with the Fair Credit Reporting Act (FCRA) and applicable state law, and you will receive any separate standalone FCRA disclosure and authorization required prior to procurement. You have the right to request a copy of any report and to dispute its accuracy or completeness. If HAULa takes adverse action (such as suspension or deactivation) based in whole or in part on a report, HAULa will follow the pre-adverse and adverse-action notice procedures required by the FCRA. You agree to promptly notify HAULa of any change to your driving status, any moving violation, any DUI/DWI arrest or conviction, any license suspension, or any criminal charge that may affect your eligibility to provide Transport Services.

12. Tax Reporting & Taxpayer Identification

As an independent contractor, you are solely responsible for reporting and paying all federal, state, and local income, self-employment, and other taxes on amounts you earn through the HAULa Platform. HAULa does not withhold taxes from your payments. You agree to provide a valid and accurate IRS Form W-9 (or, for non-U.S. persons, the applicable Form W-8) and a correct taxpayer identification number (TIN) before payments are issued. You authorize HAULa and its payment processor to issue an IRS Form 1099 (or other required information return) where the amounts paid to you meet the applicable reporting thresholds. If you fail to provide a valid TIN or provide incorrect information, HAULa may suspend payouts and may be required to apply backup withholding as required by law. You are responsible for any penalties resulting from inaccurate taxpayer information you provide.

13. Chargebacks, Overpayments & Account Balances

If HAULa pays you an amount in error, an amount that is later reversed by a customer chargeback or payment dispute, or an amount attributable to fraudulent, cancelled, or disputed transactions, or if you owe HAULa any amount under Section 3 or Section 18 of this Addendum or Section 14B or Section 52 of the Terms of Service, you agree that HAULa may recover that amount by offsetting it against your current or future earnings, or by invoicing you directly if your earnings are insufficient. You authorize HAULa to deduct such amounts from amounts otherwise payable to you. A negative balance must be repaid promptly upon request. HAULa will provide a reasonable explanation of any adjustment and, where required by law, advance notice. Disputes regarding adjustments must be raised with HAULa Support within seven (7) days, consistent with Section 4.2 of this Addendum.

14. Customer Data, Confidentiality & Privacy Obligations

In the course of providing Transport Services you will receive customer information, including names, contact details, pickup and drop-off locations, and the nature of items transported. You agree to use this information solely to perform the requested transport and for no other purpose. You shall not store, copy, share, sell, publish, or otherwise use customer information outside the HAULa Platform, and you shall not contact a customer for any purpose unrelated to the transport. You shall not photograph, record, or post a customer’s home, property, or belongings except as expressly permitted under Section 15 of this Addendum and Section 51 of the Terms of Service. You agree to comply with HAULa’s Privacy Policy and Information Security Policy, to safeguard any customer information in your possession, and to notify HAULa immediately at contact@haula.app if you become aware of any loss, theft, or unauthorized disclosure of customer information. These obligations survive the termination of your engagement.

15. Dashcams & In-Vehicle Recording

You may use a dashboard camera or similar recording device for safety, security, and dispute-resolution purposes only, and only as permitted by applicable federal, state, and local law. You are solely responsible for providing any legally required notice of recording and for obtaining any legally required consent, including for audio recording in jurisdictions that require all-party consent. You shall not livestream, publicly post, sell, or share any recording of a customer or a customer’s property, and shall not use any recording for any purpose other than those stated above, except as required by law or in response to a valid legal request. You agree to provide HAULa relevant footage upon reasonable request in connection with a safety report, incident, or dispute. HAULa may retain and use such footage consistent with its Privacy Policy and Data Retention & Destruction Policy.

16. Cargo Securement Responsibilities

For every transport other than a Tow-Only Transport under Section 17, you are solely responsible for selecting, inspecting, and properly applying Securing Devices (as defined in Section 16A of the Terms of Service) of sufficient type, number, and rating for the load, and you must possess and maintain Securing Devices suitable for the service classes you accept.

Before each transport, you must inspect every Securing Device you intend to use, including devices furnished by HAULa or supplied by a customer, along with the anchor points on your vehicle and trailer. You must remove from service any device that is cut, frayed, torn, burned, knotted, or abraded; has broken or worn stitching; has bent, cracked, or corroded hardware; has a ratchet, buckle, or binder that does not lock and hold tension; is rated below the load; or whose rating cannot be determined. By using a device supplied by a customer, a third party, or HAULa, you adopt it as your own and bear the same responsibility for it as for your own equipment. Devices furnished by HAULa are provided as is, without warranty.

You represent that you are trained in, and know how to properly use, each Securing Device you use, including correct routing, tensioning, edge protection, and safe release of tension, and that you know how to properly hitch and unhitch any trailer you tow and how to direct the placement of items so the load is properly balanced. You must secure every load so it cannot shift, fall, leak, blow, or escape, following all applicable cargo securement and unsecured load laws and, as a minimum standard of care, the performance criteria and working load limit principles of 49 C.F.R. §§ 393.100 through 393.136, including an aggregate working load limit of at least one half the weight of the cargo secured. Loose materials and debris must be fully covered or contained.

You must recheck the load at the first safe opportunity after any hard braking, evasive maneuver, or sign of shifting and, for any transport longer than fifty (50) miles, within the first fifty (50) miles and then at least every one hundred fifty (150) miles or three (3) hours, whichever comes first. Before departing a pickup location, you must complete any securement confirmation the app requests and, where available, photograph the secured load. Any checklists, videos, or training resources HAULa makes available are general information, not instructions on how to perform your services, and do not shift responsibility for securement to HAULa.

You must decline or cancel any transport, or stop a transport in progress at the first safe opportunity, where, in your reasonable judgment, the items cannot be safely secured for transport in or on your vehicle or trailer. You acknowledge that items transported in open beds or on open trailers are exposed to road and weather conditions and that improperly secured items may shift or become dislodged, creating serious risk of injury, death, or property damage for which you may be liable under Section 3.2 of this Addendum and applicable law. Nothing in this Section reduces your obligation to comply with applicable federal and state cargo securement regulations, including any weight, load distribution, and securement standards that apply to your vehicle and trailer. This Section is intended to be read consistently with Sections 16 (Item Inspection & Condition Documentation) and 16A (Securing Devices and Load Securement) of the HAULa Terms of Service, and Section 16A of the Terms of Service controls in the event of any conflict.

16A. No Loading or Unloading

You may not load or unload items. You are prohibited from lifting, carrying, pushing, sliding, tilting, or otherwise physically moving items onto, into, off of, or out of your vehicle or trailer, and from assisting the customer or anyone else in doing so, even briefly and even if you are asked, tipped, or offered extra payment. This prohibition is a regulatory requirement, and the customer is solely responsible for loading and unloading.

You remain responsible for making sure every load is properly secured before your vehicle moves, and you are expected to apply, tension, and inspect the Securing Devices yourself after the customer places the items. You may direct where and how the customer places items and may open and close tailgates, doors, and ramps, but if an item must be moved to be secured properly, you must ask the customer to move it. On a customer-supplied trailer in a Tow-Only Transport, you may also add, tighten, or adjust Securing Devices, but you may not move items. If the customer cannot or will not place the items so they can be properly secured, you must decline or cancel the transport.

Loading or unloading items, or helping anyone do so, is a material breach that may result in immediate suspension and permanent removal from the HAULa Platform, as provided in Section 16B of the Terms of Service, and you will be solely responsible for any resulting injury, damage, fine, or claim. Please report any customer request or pressure to load or unload through the app. Refusing to load or unload will not count against your cancellation rate or rating.

17. Tow-Only Transports & Customer-Supplied Trailers

For Tow-Only Transports, in which the customer supplies the customer's own trailer with items already loaded and secured by the customer, you must inspect the trailer, coupling, and load before departure to the extent reasonably practicable. You must confirm that the trailer's coupler is compatible with your hitch and within applicable weight ratings, that safety chains are properly crossed and attached, and that the trailer's lights function before towing. You must also confirm that your own hitch, receiver, and ball mount are rated for the loaded trailer, that the coupler is fully latched and locked, and that any breakaway system is connected. You remain responsible for your hitch, receiver, ball mount, and the connection of the trailer to your vehicle. You must decline or cancel any Tow-Only Transport that you reasonably believe is unsafe, unlawful, overloaded, improperly loaded, or improperly secured, and you are not required or authorized to repair or modify a customer-supplied trailer or to reload or reposition any item on it. Before departure, you may add, tighten, or adjust Securing Devices on the customer-supplied trailer to better secure the load; any device you add or adjust must meet the inspection and securement requirements of Section 16 of this Addendum, and you are responsible for it. As set forth in Section 1 of the HAULa Terms of Service, the customer retains responsibility for the condition of the customer-supplied trailer and for the loading and securement of items on or in that trailer, except to the extent any loss arises from your negligent operation of the towing vehicle or the failure of a Securing Device you added or adjusted.

18. HAULa-Provided Property, Decals & Return Obligation

HAULa may provide you with items you need in order to operate on the HAULa Platform, including the operating authority decal or other regulatory credential that allows you to transport property lawfully under HAULa’s operating authority, and may also provide equipment, signage, apparel, identification, tools, or supplies. All such items remain the property of HAULa or of the agency that issued them. You hold them as a bailee under a revocable license, and you may display and use them only while your account is active and only for transports arranged through the HAULa Platform.

Return obligation. You must return all such items to HAULa within ten (10) days after the earliest of: the deactivation or termination of your account for any reason; your voluntary departure from the HAULa Platform; HAULa’s request following a suspension; the passage of sixty (60) consecutive days during which you have not completed a transport arranged through the HAULa Platform; HAULa’s written request at any time, for any reason or for no reason; the sale, transfer, or permanent removal from service of the vehicle to which an item is affixed; or the expiration, suspension, or revocation of the credential. You are not required to return an item if HAULa states in writing, by notice through the HAULa Platform or by email from a haula.app address, that the item need not be returned, that it is yours to keep, or that it is a gift. A verbal statement is not sufficient, and HAULa’s decision not to require the return of one item is not a waiver as to any other item or occasion.

Decals and operating authority credentials. You are prohibited from displaying or retaining a HAULa operating authority decal or comparable credential after any event triggering the return obligation above, and you may display it only while your account is active. The credential evidences HAULa’s operating authority and not your own. You may not use it for your own hauls, for another carrier or broker, on a vehicle other than the approved vehicle for which it was issued, or for any transport not arranged through the HAULa Platform, and you may not sell, lend, transfer, copy, reproduce, alter, deface, or obscure it or allow any other person to use it. Upon any event triggering the return obligation above, you must immediately remove the decal and every HAULa-branded marking from your vehicle, must not thereafter operate the vehicle while it displays them, must return all recoverable remnants of the decal (including any portion bearing a serial or control number), and must provide dated photographic verification of the removal in the form HAULa requests. You bear your own labor cost of removal.

If you do not return an item. You agree to pay the non-return charge set out in Section 52 of the HAULa Terms of Service and in the HAULa Property Return & Non-Return Fee Schedule published at www.haula.app/helpcenter for each unreturned item, and you authorize HAULa to withhold and offset that amount against any earnings then or thereafter payable to you and to charge any payment method you have on file, consistent with Section 13 of this Addendum. HAULa may also decline to reactivate your account or to accept any future application from you; you remain obligated to defend and indemnify HAULa for any fine, citation, penalty, claim, or defense cost arising from your retention, display, or use of the item after the return obligation is triggered; and HAULa may seek an injunction, replevin, or other order compelling return, may notify the issuing agency, the Missouri State Highway Patrol, and law enforcement that you are no longer authorized to operate under HAULa’s authority, and may recover its reasonable attorneys’ fees and costs of enforcement to the extent permitted by law. You acknowledge that the unauthorized retention, display, or use of a HAULa decal or other HAULa property may constitute conversion, the unlawful use of a regulatory license, or theft under applicable law.

This Section is supplemented by, and shall be read together with, Section 52 (HAULa-Provided Property; Credentials & Operating Authority Decals) of the HAULa Terms of Service, which controls in the event of any conflict. Your obligations under this Section survive the termination of your engagement and the deactivation or suspension of your account.

Acknowledgment & Agreement

By using HAULa as a Hauler or Driver, you acknowledge and agree to this Addendum. Please refer to HAULa’s Terms of Service for additional information.

HAULa • Policy Document • Confidential & Proprietary

Questions? contact@haula.app

Securing Large Items for Transit

POLICY NOTICE

Customers are responsible for loading and unloading all items onto the driver’s vehicle or trailer. Drivers are responsible for ensuring all items placed on their vehicle are properly secured and safe for transport. Customers may provide securing straps, but it is the Driver’s sole responsibility to ensure they are appropriate for the transport of the item(s).

1. Pre-Loading Inspection

Right to Decline Unsecurable Loads:

If, at pickup, the items cannot be safely secured to or in the vehicle or trailer (due to size, shape, weight, condition, or inadequate securing equipment), or the items materially differ from the transport request, the driver must decline or cancel the transport through the app rather than proceed. Cancellation fees may be charged to the customer where the decline results from the customer's inaccurate or incomplete description, as provided in the Cancellation Policy and Terms of Service.

2. Loading Procedures for Large Items

Step 1: Positioning the Trailer

Step 2: Item Placement

Step 3: Securing the Load

Step 4: Final Checks

2A. Tow-Only Transports — Pre-Departure Coupling Check

For Tow-Only Transports (customer-supplied trailer with items already loaded and secured by the customer), the driver does not load or secure the items but must complete a pre-departure check before towing: confirm the trailer coupler is fully seated and latched on a ball or hitch of the correct size and weight rating; cross and attach safety chains with enough slack to turn but not drag; connect the wiring harness and verify running lights, brake lights, and turn signals; verify trailer brakes and breakaway cable where equipped; check tire condition and inflation; and visually confirm the customer's load appears secured and within capacity. If the trailer, coupling, or load appears unsafe, unlawful, or overloaded, do not tow — decline or cancel the transport through the app and document the condition with photos. Drivers must not repair, modify, or reload a customer-supplied trailer. See Section 17 of the Driver Addendum and Section 1 of the Terms of Service.

Photo Documentation:

In addition to documenting pre-existing damage, capture photos of the secured load (or the customer-secured trailer for Tow-Only Transports) through the HAULa app before departure and after unloading. These photos serve as the primary evidence in any cargo dispute under Section 16 of the Terms of Service.

3. In-Transit Protocol

4. Unloading Procedures

Step 1: Environment Check

Step 2: Strap Removal

Step 3: Controlled Unloading

Step 4: Post-Unload Inspection

5. Safety Reminders

Referenced in Section 52 of the HAULa Terms of Service and Section 18 of the HAULa Driver Addendum

Effective: August 19, 2026

Version 1.0

Published at www.haula.app/helpcenter

1. Purpose and Effect

This Fee Schedule is the schedule referenced in Section 52(g)(1) of the HAULa Terms of Service and Section 18 of the HAULa Driver Addendum. It is incorporated into those documents by reference and forms part of your agreement with RFC Concepts LLC d/b/a HAULa.

It states the amounts HAULa may charge when a Driver/Hauler fails to return HAULa Property after a Return Event. It does not create a right to keep an item by paying the charge. HAULa Property remains the property of HAULa or of the agency that issued it, and HAULa may require its return whether or not a charge has been paid.

The version of this Fee Schedule that applies to any charge is the version in effect on the date of the Return Event, not the date of the charge.

2. When a Charge Applies

A Return Event is defined in Section 52(d) of the Terms of Service. In summary, a Return Event occurs on the earliest of your deactivation or termination, your voluntary departure from the HAULa Platform, HAULa’s request following a suspension, sixty (60) consecutive days without a completed transport arranged through the HAULa Platform, HAULa’s written request at any time, the sale or permanent removal from service of the vehicle to which an item is affixed, or the expiration or revocation of the credential.

You have ten (10) days after the Return Event to return the item or to provide the removal verification described in Section 4 below. No charge under this Fee Schedule applies if you meet that deadline, if HAULa has stated in writing that the item need not be returned or is a gift, or if the item was lost or destroyed through no fault of your own and you report it to HAULa promptly with reasonable supporting information.

3. Fee Schedule

3.1 Regulatory Credentials and Decals

An operating authority decal is the item of greatest concern to HAULa, because a decal displayed by a person who is no longer authorized to operate under HAULa’s authority creates regulatory exposure for HAULa that money alone does not cure. Section 52(g)(4) through (6) of the Terms of Service applies in addition to the charge above.

3.2 Branded and Identification Items

3.3 Equipment and Supplies

3.4 Items Not Listed

For any item of HAULa Property not listed above, the non-return charge is HAULa’s documented cost of replacement, re-issuance, and administrative processing. HAULa will provide the documentation on request.

4. Return and Verification

Returning an item. Where HAULa provides a prepaid shipping label or designates a drop-off location, use it. Keep proof of shipment or drop-off. An item is treated as returned on the date it is postmarked or received at the designated location.

Verifying removal of a decal. An adhesive regulatory decal generally cannot be removed intact. To satisfy your obligation you must remove the decal, return all recoverable remnants including any portion bearing a serial or control number, and submit dated photographs showing (a) the removed remnants, (b) the vehicle surface from which the decal was removed, and (c) the vehicle including its license plate, so the surface can be identified as belonging to the vehicle on which the decal was issued. Submit photographs through the HAULa Platform or to contact@haula.app.

HAULa will confirm receipt of a return or verification within five (5) business days. If you do not receive confirmation, contact HAULa before the ten (10) day deadline expires.

5. Daily Charge for Continued Non-Return

If an item remains unreturned and unverified more than thirty (30) days after the Return Event, an additional charge of $10.00 per item per day accrues, beginning on day thirty-one (31) and continuing until the item is returned or its removal and destruction is verified, up to a maximum of $300.00 per item in daily charges. The daily charge is in addition to the non-return charge in Section 3.

6. Basis of Amounts

The amounts in Section 3 are HAULa’s good-faith estimate of the costs it will actually incur when an item is not returned. They are not intended as a penalty, and they do not compensate HAULa for any fine, citation, third-party claim, or regulatory action, which are addressed separately under Section 52(g)(4) of the Terms of Service and are recoverable in addition to these amounts.

The $150.00 amount for an operating authority decal is built from the following components:

HAULa will review these amounts at least annually and will adjust them if its actual costs change materially. Any adjustment applies prospectively to Return Events occurring after the revised version takes effect.

7. Collection

Under Section 52(g)(2) of the Terms of Service and Section 13 of the Driver Addendum, HAULa may withhold, deduct, and offset amounts owed under this Fee Schedule against earnings then payable or thereafter becoming payable to you, and may charge a payment method you have on file. If your earnings are insufficient, HAULa may invoice you directly, and the amount is due upon receipt.

HAULa will provide a written explanation of any charge, identifying the item, the Return Event date, and the amount. If you believe a charge is incorrect, raise it with HAULa Support at contact@haula.app within seven (7) days, consistent with Section 4.2 of the Driver Addendum. HAULa will review and will reverse any charge applied in error.

If you return an item after a charge has been assessed but within ninety (90) days of the Return Event, HAULa will refund or credit the non-return charge for that item, less any daily charge accrued under Section 5 and less any documented cost HAULa has already incurred. This refund is not available where the item was used after the Return Event.

8. Relationship to Other Remedies

Payment of a charge under this Fee Schedule does not release you from any other obligation, and it is not HAULa’s exclusive remedy. Section 52(g) of the Terms of Service separately provides for ineligibility, indemnification, injunctive and possessory relief, notice to issuing and enforcement agencies, and recovery of enforcement costs. In the event of any conflict between this Fee Schedule and the Terms of Service, the Terms of Service control.

RFC Concepts LLC dba HAULa contact@haula.app www.haula.app 9986 Manchester Road, STE 202 St. Louis, MO 63122

Last Updated: October 18, 2026

These Terms of Service constitute a legally binding agreement (the "Agreement") between you and RFC Concepts LLC doing business as HAULa, its parents, subsidiaries, representatives, affiliates, officers and directors (collectively, "HAULa," "Company," "we," "us," or "our"), a company registered in Missouri, United States at 9986 Manchester Road, STE 202, St. Louis, MO 63122. This Agreement governs your use of the HAULa applications, websites, technology, facilities, and platform (collectively, the "HAULa Platform" or "Services").

You can contact us by email at contact@haula.app.

PLEASE BE ADVISED: THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS BETWEEN YOU AND HAULA CAN BE BROUGHT. THESE PROVISIONS WILL, WITH LIMITED EXCEPTION, REQUIRE YOU TO: (1) WAIVE YOUR RIGHT TO A JURY TRIAL, AND (2) SUBMIT CLAIMS YOU HAVE AGAINST HAULA TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, GROUP OR REPRESENTATIVE ACTION OR PROCEEDING. AS A DRIVER/HAULER OR DRIVER/HAULER APPLICANT, YOU HAVE AN OPPORTUNITY TO OPT OUT OF ARBITRATION WITH RESPECT TO CERTAIN CLAIMS AS PROVIDED BELOW.

By entering into this Agreement, and/or by using or accessing the HAULa Platform, you expressly acknowledge that you understand this Agreement (including the dispute resolution and arbitration provisions) and accept all of its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE HAULA PLATFORM OR ANY OF THE SERVICES PROVIDED THROUGH THE HAULA PLATFORM.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. When using the HAULa Platform, you also agree to conduct yourself in accordance with our Community Guidelines, which shall form part of this Agreement. The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services unless expressly permitted under the Eligibility section below.

We recommend that you print a copy of these Legal Terms for your records.

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