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HAULa Platform — Customer & Driver Terms

Last Updated: July 1, 2026

1. Cancellation by Customers

Customers may cancel a haul request at any time before the driver is en route to the pickup location. Certain fees may apply depending on the timing of the cancellation.

1.1 Standard Cancellation Fees

• Before a driver accepts the request: No charge. • After a driver has accepted but before the driver is en route: A small cancellation fee may apply if canceled more than 3 minutes after acceptance. • After the driver is en route: A cancellation fee will apply to compensate for time and travel expenses. • After the driver has arrived at the pickup location: A no-show fee will apply if the customer or their representative fails to meet the driver within 10 minutes. 1.2 Refunds & Disputes

• Refunds will not be issued for cancellations after a haul has begun. • Customers may dispute a cancellation fee by contacting HAULa support within 7 days of the charge. 2. Cancellation by Drivers

Drivers are expected to complete accepted requests but may cancel under certain conditions.

2.1 Acceptable Reasons for Driver Cancellation

Safety & Securement Cancellations: A driver must cancel (and will not be penalized for canceling) any transport where the items cannot be safely secured for transport, the items include prohibited items, or, for Tow-Only Transports, the customer-supplied trailer, coupling, or load is unsafe, unlawful, or overloaded. Where such a cancellation results from the customer's inaccurate or incomplete description of the items or trailer in the transport request, a cancellation fee may be charged to the customer, consistent with the Terms of Service and Driver Addendum. Drivers should document the condition with photos through the app at the time of cancellation.

2.2 Consequences for Repeated Cancellations

• Excessive cancellations may result in temporary or permanent suspension from the HAULa platform. • Cancellations due to misrepresentation by the customer (e.g., incorrect haul size) will be documented for dispute resolution. 3. No-Show & Waiting Time Policy

To ensure fairness, HAULa has a strict no-show policy for both customers and drivers.

3.1 Customer No-Show Policy

• A no-show fee applies if the driver waits longer than 10 minutes and the customer is unresponsive. • Drivers are required to attempt at least two contact methods (e.g., call & text) before marking a no-show. 3.2 Driver No-Show Policy

• If a driver fails to arrive at the pickup location without canceling through the app, they may be subject to suspension or removal from the HAULa platform. 4. Exceptions & Special Circumstances

• Severe weather, accidents, or unavoidable delays may exempt cancellation fees at HAULa’s discretion. • First-time cancellation disputes may be eligible for one-time courtesy waivers on a case-by-case basis. 5. Modifications to This Policy

HAULa reserves the right to modify this cancellation policy at any time. Continued use of the HAULa platform constitutes acceptance of any updates. Please refer to HAULa’s Terms of Service for additional information regarding this policy.

For questions or disputes, contact HAULa Support at contact@haula.app.

Standards for All HAULa Users

Last Updated: July 1, 2026

Welcome to HAULa! Our platform connects customers needing transport services with drivers. To create a safe, reliable, and respectful community, we require all users to follow these Community Guidelines. Violation of these guidelines may result in warnings, suspension, or removal from the HAULa platform.

1. Respect & Professionalism

We expect all users — customers and drivers — to treat each other with respect. This includes:

2. Safety & Compliance

HAULa prioritizes safety for all users. Please follow these guidelines:

Failure to meet these safety standards may result in immediate suspension from the platform.

3. Cancellations, No-Shows & Fair Use

Fraudulent or deceptive behavior, such as misrepresenting haul details or refusing to pay, will lead to account termination and possible legal action.

Privacy, Contact & Recordings: Use the other party's contact information and location details only to complete the requested transport, and keep all transport-related communications within the HAULa Platform where possible. Do not contact another user after a transport for any unrelated purpose, and do not store, share, sell, or publish another user's personal information. If a dashcam or other recording device is used as permitted by law and by HAULa's policies, do not livestream, publicly post, or share recordings that identify another user or their property without that user's consent, except as required by law.

4. Clean & Well-Maintained Vehicles

5. Payment & Fair Pricing

6. Prohibited Conduct & Banned Items

Illegal Activities & Dangerous Behavior

Prohibited Items for Transport

HAULa does NOT allow the transportation of the following:

7. Reporting Issues & Violations

If you encounter an issue, report it through the HAULa app or contact our Support at contact@haula.app. All reports or violations will be taken seriously and could lead to legal action.

8. Consequences for Violating These Guidelines

HAULa reserves the right to modify these Community Guidelines at any time and terminate any account on the HAULa platform at any time. Continued use of the platform means acceptance of the latest guidelines.

Please refer to HAULa’s Terms of Service for additional information regarding this policy.

Earn Rewards for Growing the HAULa Community

Last Updated: July 1, 2026

1. Overview

The HAULa Referral Program (“Program”) rewards existing users for referring new customers or new drivers to the HAULa platform. By participating in the Program, you agree to the terms outlined in this Referral Program Policy, which is incorporated into the HAULa Terms of Service.

2. Eligibility

The Referral Program is open to all active HAULa users with an account in good standing. Users can refer:

Ineligible Users:

3. How the Referral Program Works

3.1 Customer Referrals

3.2 Driver Referrals

Referrals must be tracked using the official referral link or code provided in the HAULa app. Rewards are typically issued within 7-30 days after the referred user’s first qualifying haul.

4. Restrictions & Fraud Prevention

To maintain fairness, the following actions are strictly prohibited:

Violating these terms may result in: cancellation of rewards, suspension or termination of HAULa accounts, or legal action for fraudulent activities.

5. Reward Payment & Expiration

Earnings & Payouts

Expiration

6. Program Changes & Termination

7. Dispute Resolution

8. Contact Us

For questions or issues related to the HAULa Referral Program, please contact HAULa at contact@haula.app.

By participating in the HAULa Referral Program, you agree to these terms. Please refer to HAULa’s Terms of Service for additional information regarding this policy.

Fairness, Inclusion & Respect for All Users

Last Updated: July 1, 2026

1. Purpose

HAULa is committed to fairness, inclusion, and respect for all users. Discrimination of any kind is strictly prohibited. This policy applies to customers, drivers, and HAULa employees and is enforced to create a safe, professional, and welcoming environment for everyone.

ZERO-TOLERANCE POLICY — Discrimination in any form may result in account suspension, permanent removal, or legal consequences.

2. Prohibited Discriminatory Conduct

All users are expected to treat each other with respect and fairness regardless of differences.

2.1 Protected Characteristics

Users may not discriminate against any person based on:

• Race, ethnicity, or national origin • Religion or religious beliefs • Gender, gender identity, or gender expression • Sexual orientation • Disability or medical condition • Age • Marital or family status • Pregnancy status • Veteran status 2.2 Prohibited Actions

HAULa’s Commitment: All users must be treated equally. Every individual deserves access to services without fear of bias.

Neighborhood & Destination Non-Discrimination: Drivers may not systematically refuse, cancel, or avoid transport requests based on the neighborhood, ZIP code, or perceived demographics of a pickup or drop-off location, and may not use a location as a proxy for any protected characteristic. Declining a specific request for a legitimate, documented operational or safety reason (such as vehicle capacity, an unsafe loading condition, or road access limitations) is permitted; patterns of location-based refusals without such reasons may be treated as discrimination under this policy. HAULa monitors acceptance and cancellation patterns for compliance.

3. Accessibility & Disability Accommodations

HAULa supports inclusion for users with disabilities and expects compliance with all applicable accessibility laws. Drivers may not deny service to users based on disability status or the presence of assistive devices.

4. Reporting & Investigations

HAULa encourages immediate reporting of discriminatory behavior to maintain a fair and respectful environment.

4.1 How to Report Discrimination

4.2 Investigation Process

False Reports: Submitting fraudulent or misleading discrimination reports is a violation of HAULa’s policies and may result in account suspension.

5. Consequences for Violating This Policy

Discrimination has no place at HAULa. By using the HAULa platform, you agree to follow this policy and contribute to a respectful community. For further questions, contact HAULa at contact@haula.app.

Please refer to HAULa’s Terms of Service for additional information regarding this policy.

Intellectual Property & DMCA Compliance

Last Updated: March 1, 2025

1. Purpose

HAULa respects the intellectual property rights of others and expects all users — customers, haulers, and drivers — to do the same. This policy explains how HAULa handles copyrighted content, copyright infringement claims, and removal requests in compliance with applicable copyright laws, including the Digital Millennium Copyright Act (DMCA).

Unauthorized use, reproduction, or distribution of copyrighted content on the HAULa platform is strictly prohibited.

2. Ownership & Use of HAULa Content

2.1 HAULa’s Intellectual Property

All content on the HAULa platform — including logos, trademarks, text, images, videos, app features, and proprietary software — is owned by or licensed to HAULa. Users may not copy, modify, distribute, or use HAULa content without prior written permission.

2.2 User-Generated Content

If you submit or upload any content (e.g., reviews, photos, comments, or other media) to the HAULa platform: • You grant HAULa a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content for platform functionality and marketing. • You represent and warrant that you own the rights to the content or have permission from the rightful owner. • You may not upload copyrighted content without the express authorization of the copyright holder.

3. Reporting Copyright Infringement

If you believe your copyrighted work has been used on the HAULa platform without authorization, you may file a copyright infringement notice.

3.1 How to Submit a Copyright Complaint

Your DMCA Takedown Notice must include the following: • Your contact information (full name, email, mailing address). • A description of the copyrighted work that you believe has been infringed. • The URL or location of the infringing content on the HAULa platform. • A statement confirming that you own the copyright or are authorized to act on behalf of the copyright owner. • A good faith statement that the content’s use is not authorized by the copyright owner. • Your physical or electronic signature.

Send your copyright infringement notice to: contact@haula.app

Incomplete notices may not be processed.

4. Response to Copyright Complaints

Upon receiving a valid copyright infringement claim, HAULa may: • Remove or disable access to the infringing content. • Notify the user who uploaded the content. • Terminate offenders from the HAULa platform.

5. Counter-Notification for Removed Content

If you believe your content was wrongfully removed due to a false copyright claim, you may submit a counter-notification to HAULa. Your counter-notice must include: • Your contact information (full name, email, mailing address). • Identification of the removed content and where it was previously located. • A statement under penalty of perjury that you believe the content was removed in error. • A statement that you consent to the jurisdiction of the federal courts in your location. • Your physical or electronic signature.

Send counter-notices to: contact@haula.app

If a counter-notice is received, HAULa may restore the content unless the original copyright owner files a legal complaint.

6. Repeat Infringer Policy

Users who receive multiple valid copyright complaints may face: • Temporary suspension from the HAULa platform. • Permanent account termination for repeated violations. • Legal action if copyright infringement persists.

7. Modifications to This Policy

HAULa reserves the right to update or modify this Copyright Policy at any time. Continued use of the platform constitutes acceptance of any changes.

For questions regarding this policy, please contact HAULa Copyright Agent at contact@haula.app.

By using the HAULa platform, you agree to comply with this Copyright Policy and respect intellectual property rights. Please refer to HAULa’s Terms of Service for additional information.

Last Updated: August 1, 2026

RFC Concepts LLC dba HAULa (“HAULa,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how and why we collect, use, store, and protect your personal information when you access or use the HAULa app, website, and related services, including when you:

By using the HAULa platform, you agree to this Privacy Policy and the processing of your data as described below. If you do not agree with our policies and practices, please do not use our Services. Questions or concerns? Contact us at contact@haula.app.

SUMMARY OF KEY POINTS

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We may process sensitive personal information (such as driver’s license details, precise geolocation, and financial data) when necessary, with your consent, or as otherwise permitted by applicable law.

Do we collect information from third parties? We do not collect information from third parties beyond background check providers and payment processors as described in this policy.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

Do we sell your personal data? We do not sell, and have not sold or shared, personal information to third parties for commercial purposes in the preceding twelve (12) months.

1. What Information Do We Collect?

1.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you register on the Services, express interest in our products, participate in activities, or contact us. This includes:

All personal information you provide must be true, complete, and accurate. You must notify us of any changes.

1.2 Sensitive Personal Information

When necessary, with your consent or as otherwise permitted by applicable law, we may process the following categories of sensitive information:

We only use or disclose sensitive personal information for the purposes allowed by law or with your consent. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

1.3 Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

1.4 Information from Third-Party Sources

We may receive information about you from third parties, including:

2. How Do We Process Your Information?

We process your personal information for a variety of reasons depending on how you interact with our Services, including:

We do not sell your personal data. We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.

3. When and With Whom Do We Share Your Information?

3.1 With Other Users

3.2 With Service Providers & Third Parties

We work with third-party vendors who help us process payments, conduct background checks, analyze platform usage, and provide customer support. These third parties are contractually required to protect your information and use it only for HAULa-related services. We may disclose your personal information to service providers pursuant to a written contract between us and each service provider.

The categories of service providers we use include: payment processing and payout services; identity verification and background screening providers; cloud hosting, data storage, and analytics providers; application performance and crash-reporting providers; push notification and email delivery providers; and communications platforms that route calls and texts between users. A current list of our material service providers is available upon request by contacting us as described in Section 12.

3.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

3.4 For Legal & Safety Reasons

We may disclose information to law enforcement, government authorities, or legal advisors if:

4. How Long Do We Keep Your Information?

We retain personal data only as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information longer than the period in which users have an active account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If deletion is not immediately possible (e.g., because information is stored in backup archives), we will securely store and isolate it from further processing until deletion is possible.

You can request account deletion by contacting HAULa at contact@haula.app. Some data may be retained for regulatory or legal reasons even after account deletion.

5. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures — including encryption, firewalls, and access controls — designed to protect the security of any personal information we process.

No electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Transmission of personal information to and from our Services is at your own risk.

We will notify users of any security breaches affecting personal data as required by applicable law. If you believe your data has been compromised, contact HAULa immediately at contact@haula.app.

Consistent with Section 40 of our Terms of Service and our internal Incident Response Plan, where a confirmed breach presents a risk to the rights and freedoms of affected individuals, HAULa endeavors to provide notice without undue delay and, where required by applicable law (such as the GDPR), within seventy-two (72) hours of becoming aware of the breach, or within the timeframe otherwise required by the applicable state breach-notification statute. We may delay notification to the extent a law-enforcement agency determines that notification would impede a criminal investigation.

6. Do We Collect Information from Minors?

HAULa is not intended for children under 18 years of age. We do not knowingly collect, solicit data from, or market to children under 18, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 years of age, or that you are the parent or guardian of a minor and consent to such minor’s use of the Services.

If we learn that personal information from a user under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under 18, please contact us at contact@haula.app.

7. Your Privacy Rights

7.1 General Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Upon a request to terminate your account, we will deactivate or delete your account and information from our active databases. We may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.

7.2 California Residents (CCPA / “Shine the Light”)

Under the California Consumer Privacy Act (CCPA) and California Civil Code Section 1798.83 (“Shine the Light”), California residents may:

To exercise your California rights, contact HAULa at contact@haula.app or submit a data subject access request.

7.3 European Union Residents (GDPR)

Under the General Data Protection Regulation (GDPR), EU residents have the right to:

To exercise GDPR rights, email us at contact@haula.app.

7.4 Additional US State Privacy Rights

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to:

To exercise these rights, submit a data subject access request or email us at contact@haula.app. We may need to verify your identity before processing your request. If you use an authorized agent, they must provide written, signed permission from you. If we decline your request, you may appeal by emailing us at contact@haula.app. If your appeal is denied, you may submit a complaint to your state attorney general.

8. Categories of Personal Information Collected (US Residents)

The following table shows the categories of personal information we have collected in the past twelve (12) months, with illustrative examples:

We will use and retain the collected personal information as needed to provide the Services, or for as long as the user has an active account with us (applicable to Categories B, H, and L above).

9. Cookies & Tracking Technologies

We use cookies, tracking pixels, and analytics tools to improve user experience. Types of cookies we use:

You can manage cookie preferences in your browser settings.

Do-Not-Track (DNT) Signals

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. California law requires us to disclose this. If a standard for online tracking is adopted that we must follow in the future, we will update this Privacy Policy accordingly.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this document. If we make material changes, we may notify you by prominently posting a notice in the HAULa app or by sending you a direct notification. We encourage you to review this Privacy Policy periodically.

Continued use of the HAULa platform constitutes acceptance of the updated policy.

11. How to Review, Update, or Delete Your Data

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.

To exercise these rights: log in to your account settings to update your information, or submit a data subject access request, or contact us directly at contact@haula.app.

12. Contact Us

For privacy-related questions, requests, or concerns, contact:

HAULa Privacy Team Email: contact@haula.app RFC Concepts LLC 3803 S Broadway Street St. Louis, MO 63118 United States

By using HAULa, you acknowledge and agree to this Privacy Policy. Protecting your privacy is our priority. Thank you for choosing HAULa.

13. Legal Bases for Processing (EEA, UK & Swiss Users)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal information only where we have a valid legal basis to do so under the General Data Protection Regulation (GDPR) and equivalent UK and Swiss law. The legal bases we rely on are: (a) performance of a contract with you, to provide the HAULa Platform and Services you request; (b) your consent, which you may withdraw at any time, for example for certain marketing communications or optional device permissions; (c) our legitimate interests, such as operating, securing, and improving the Platform, preventing fraud, and pursuing the growth of our business, provided these interests are not overridden by your rights; and (d) compliance with a legal obligation, such as tax, accounting, background-screening, or law-enforcement requirements. Where we rely on legitimate interests, you have the right to object to that processing as described in Section 7. Where processing is based on consent, withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

14. International Data Transfers

HAULa is based in the United States and our servers and service providers are located in the United States. If you access the Services from outside the United States, your personal information will be transferred to, stored, and processed in the United States, where data-protection laws may differ from those in your jurisdiction. Where we transfer personal information of EEA, UK, or Swiss individuals to a country that has not received an adequacy decision, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses (and the UK International Data Transfer Addendum where applicable), to protect your information. You may request a copy of the safeguards we use by contacting us at contact@haula.app. By using the Services, you acknowledge this transfer, storage, and processing as described in this Privacy Policy and in Section 24 of our Terms of Service.

15. Automated Decision-Making, Profiling & Algorithmic Matching

We use automated systems to operate core features of the Platform, including matching Customers with Drivers/Haulers, calculating fares and dynamic pricing, estimating arrival times, prioritizing dispatch, and detecting and preventing fraud, abuse, and safety risks. These systems may process information such as location, trip history, ratings, device signals, and transaction patterns. Some of this processing may constitute profiling. We do not use automated decision-making that produces legal or similarly significant effects about you without human involvement, except where necessary for fraud prevention, safety, eligibility screening, or as otherwise permitted by law. Where required by applicable law, you may have the right to request human review of, to express your point of view about, or to contest a decision made through automated processing that significantly affects you. To make such a request, contact us at contact@haula.app. Background-screening decisions for Drivers/Haulers are subject to the separate adverse-action procedures required under the Fair Credit Reporting Act (FCRA).

16. Specific Retention Periods

In addition to the general retention principles described in Section 4, HAULa retains specific categories of personal information for defined periods set out in our internal Data Retention & Destruction Policy. By way of illustration, we generally retain customer account information for the life of your active account plus three (3) years; transaction, haul, and payment records for seven (7) years to meet tax and accounting obligations; driver background-check records for the period of active engagement plus five (5) years or as otherwise required by the FCRA and applicable law; and security and system logs for a minimum of twelve (12) months. When a retention period expires and no legal hold applies, we delete or anonymize the information. Because deletion from active systems may not be immediately reflected in encrypted backups, residual copies may persist in secured, isolated backup storage until those backups are cycled and overwritten in the ordinary course, after which they are no longer accessible for ordinary use.

Incorporated into HAULa Terms of Service

Last Updated: August 19, 2026

This Driver Addendum (“Addendum”) is incorporated by reference into the HAULa Terms of Service and constitutes a legally binding agreement between HAULa and you (“Hauler” or “Driver”). By accepting trips or hauls via the HAULa platform, you agree to comply with the terms outlined in this Addendum.

1. Independent Contractor Relationship

You acknowledge that you are an independent contractor and not an employee, agent, or representative of HAULa. You control your own schedule, routes, and vehicle; HAULa does not set work hours or assign mandatory trips. Nothing in this Addendum shall be interpreted as creating an employment relationship between you and HAULa.

You are responsible for:

Prohibited:

2. Vehicle & Equipment Requirements

All vehicles used on the HAULa platform must:

Required Equipment for Haulers:

3. Insurance & Liability

3.1 Required Coverage

HAULa reserves the right to request proof of insurance at any time.

3.2 Liability for Damages

HAULa does not provide insurance coverage for damages to personal vehicles, personal injuries, or third-party claims related to accidents.

4. Payment & Fees

4.1 Driver Earnings

4.2 Payout Schedule

5. Cancellations & No-Show Policy

6. Prohibited Conduct & Policy Compliance

You agree not to:

7. Compliance with Laws & Regulations

You must:

Failure to comply with laws may result in immediate removal from HAULa.

8. Termination & Account Deactivation

HAULa reserves the right to suspend or permanently deactivate your account if:

You may voluntarily deactivate your account at any time by contacting HAULa.

Upon any suspension, deactivation, or termination of your account, and upon sixty (60) consecutive days of inactivity, you must return all HAULa-provided property, including any operating authority decal, in accordance with Section 18 of this Addendum.

9. Dispute Resolution & Arbitration

Drivers may opt out of arbitration within 30 days of agreeing to this Addendum by submitting written notice to contact@haula.app.

10. Updates to This Addendum

HAULa reserves the right to modify this Addendum at any time. Continued use of the HAULa platform after an update constitutes acceptance of the revised terms.

11. Background Check Authorization & Ongoing Monitoring

You authorize HAULa and its designated consumer reporting agencies to obtain consumer reports and investigative consumer reports about you, including criminal history, motor vehicle and driving records, and identity verification, both at application and on a continuous or periodic basis throughout your engagement. These reports are obtained in compliance with the Fair Credit Reporting Act (FCRA) and applicable state law, and you will receive any separate standalone FCRA disclosure and authorization required prior to procurement. You have the right to request a copy of any report and to dispute its accuracy or completeness. If HAULa takes adverse action (such as suspension or deactivation) based in whole or in part on a report, HAULa will follow the pre-adverse and adverse-action notice procedures required by the FCRA. You agree to promptly notify HAULa of any change to your driving status, any moving violation, any DUI/DWI arrest or conviction, any license suspension, or any criminal charge that may affect your eligibility to provide Transport Services.

12. Tax Reporting & Taxpayer Identification

As an independent contractor, you are solely responsible for reporting and paying all federal, state, and local income, self-employment, and other taxes on amounts you earn through the HAULa Platform. HAULa does not withhold taxes from your payments. You agree to provide a valid and accurate IRS Form W-9 (or, for non-U.S. persons, the applicable Form W-8) and a correct taxpayer identification number (TIN) before payments are issued. You authorize HAULa and its payment processor to issue an IRS Form 1099 (or other required information return) where the amounts paid to you meet the applicable reporting thresholds. If you fail to provide a valid TIN or provide incorrect information, HAULa may suspend payouts and may be required to apply backup withholding as required by law. You are responsible for any penalties resulting from inaccurate taxpayer information you provide.

13. Chargebacks, Overpayments & Account Balances

If HAULa pays you an amount in error, an amount that is later reversed by a customer chargeback or payment dispute, or an amount attributable to fraudulent, cancelled, or disputed transactions, you agree that HAULa may recover that amount by offsetting it against your current or future earnings, or by invoicing you directly if your earnings are insufficient. You authorize HAULa to deduct such amounts from amounts otherwise payable to you. A negative balance must be repaid promptly upon request. HAULa will provide a reasonable explanation of any adjustment and, where required by law, advance notice. Disputes regarding adjustments must be raised with HAULa Support within seven (7) days, consistent with Section 4.2 of this Addendum.

14. Customer Data, Confidentiality & Privacy Obligations

In the course of providing Transport Services you will receive customer information, including names, contact details, pickup and drop-off locations, and the nature of items transported. You agree to use this information solely to perform the requested transport and for no other purpose. You shall not store, copy, share, sell, publish, or otherwise use customer information outside the HAULa Platform, and you shall not contact a customer for any purpose unrelated to the transport. You shall not photograph, record, or post a customer’s home, property, or belongings except as expressly permitted under Section 15 of this Addendum and Section 51 of the Terms of Service. You agree to comply with HAULa’s Privacy Policy and Information Security Policy, to safeguard any customer information in your possession, and to notify HAULa immediately at contact@haula.app if you become aware of any loss, theft, or unauthorized disclosure of customer information. These obligations survive the termination of your engagement.

15. Dashcams & In-Vehicle Recording

You may use a dashboard camera or similar recording device for safety, security, and dispute-resolution purposes only, and only as permitted by applicable federal, state, and local law. You are solely responsible for providing any legally required notice of recording and for obtaining any legally required consent, including for audio recording in jurisdictions that require all-party consent. You shall not livestream, publicly post, sell, or share any recording of a customer or a customer’s property, and shall not use any recording for any purpose other than those stated above, except as required by law or in response to a valid legal request. You agree to provide HAULa relevant footage upon reasonable request in connection with a safety report, incident, or dispute. HAULa may retain and use such footage consistent with its Privacy Policy and Data Retention & Destruction Policy.

16. Cargo Securement Responsibilities

For transports in which you load or secure the items (other than Tow-Only Transports under Section 17), you are responsible for properly securing the load for transport and must possess and maintain appropriate securing equipment (including straps, tie-downs, and protective coverings) suitable for the service classes you accept. You may, but are not required to, use securing equipment supplied by a customer or third party; before using any such equipment, you must inspect it and satisfy yourself of its adequacy and condition, and you should decline to use equipment that appears worn, damaged, or unsuitable.

You must decline or cancel any transport where, in your reasonable judgment, the items cannot be safely secured for transport in or on your vehicle or trailer. You acknowledge that items transported in open beds or on open trailers are exposed to road and weather conditions and that improperly secured items may shift or become dislodged, creating serious risk of injury, death, or property damage for which you may be liable under Section 3.2 of this Addendum and applicable law. Nothing in this Section reduces your obligation to comply with applicable federal and state cargo securement regulations, including any weight, load distribution, and securement standards that apply to your vehicle and trailer. This Section is intended to be read consistently with Section 16 (Item Inspection & Condition Documentation) of the HAULa Terms of Service.

17. Tow-Only Transports & Customer-Supplied Trailers

For Tow-Only Transports, in which the customer supplies the customer's own trailer with items already loaded and secured by the customer, you must inspect the trailer, coupling, and load before departure to the extent reasonably practicable. You must confirm that the trailer's coupler is compatible with your hitch and within applicable weight ratings, that safety chains are properly crossed and attached, and that the trailer's lights function before towing. You must decline or cancel any Tow-Only Transport that you reasonably believe is unsafe, unlawful, overloaded, improperly loaded, or improperly secured, and you are not required or authorized to repair, modify, or reload a customer-supplied trailer. As set forth in Section 1 of the HAULa Terms of Service, the customer retains responsibility for the condition of the customer-supplied trailer and for the loading and securement of items on or in that trailer, except to the extent any loss arises from your negligent operation of the towing vehicle.

18. HAULa-Provided Property, Decals & Return Obligation

HAULa may provide you with items you need in order to operate on the HAULa Platform, including the operating authority decal or other regulatory credential that allows you to transport property lawfully under HAULa’s operating authority, and may also provide equipment, signage, apparel, identification, tools, or supplies. All such items remain the property of HAULa or of the agency that issued them. You hold them as a bailee under a revocable license, and you may display and use them only while your account is active and only for transports arranged through the HAULa Platform.

Return obligation. You must return all such items to HAULa within ten (10) days after the earliest of: the deactivation or termination of your account for any reason; your voluntary departure from the HAULa Platform; HAULa’s request following a suspension; the passage of sixty (60) consecutive days during which you have not completed a transport arranged through the HAULa Platform; HAULa’s written request at any time, for any reason or for no reason; the sale, transfer, or permanent removal from service of the vehicle to which an item is affixed; or the expiration, suspension, or revocation of the credential. You are not required to return an item if HAULa states in writing, by notice through the HAULa Platform or by email from a haula.app address, that the item need not be returned, that it is yours to keep, or that it is a gift. A verbal statement is not sufficient, and HAULa’s decision not to require the return of one item is not a waiver as to any other item or occasion.

Decals and operating authority credentials. You are prohibited from displaying or retaining a HAULa operating authority decal or comparable credential at any time you are not providing Transport Services through the HAULa Platform. The credential evidences HAULa’s operating authority and not your own. You may not use it for your own hauls, for another carrier or broker, on a vehicle other than the approved vehicle for which it was issued, or for any transport not arranged through the HAULa Platform, and you may not sell, lend, transfer, copy, reproduce, alter, deface, or obscure it or allow any other person to use it. Upon any event triggering the return obligation above, you must immediately remove the decal and every HAULa-branded marking from your vehicle, must not thereafter operate the vehicle while it displays them, must return all recoverable remnants of the decal (including any portion bearing a serial or control number), and must provide dated photographic verification of the removal in the form HAULa requests. You bear your own labor cost of removal.

If you do not return an item. You agree to pay the non-return charge set out in Section 52 of the HAULa Terms of Service and in the HAULa Property Return & Non-Return Fee Schedule published at www.haula.app/helpcenter for each unreturned item, and you authorize HAULa to withhold and offset that amount against any earnings then or thereafter payable to you and to charge any payment method you have on file, consistent with Section 13 of this Addendum. HAULa may also decline to reactivate your account or to accept any future application from you; you remain obligated to defend and indemnify HAULa for any fine, citation, penalty, claim, or defense cost arising from your retention, display, or use of the item after the return obligation is triggered; and HAULa may seek an injunction, replevin, or other order compelling return, may notify the issuing agency, the Missouri State Highway Patrol, and law enforcement that you are no longer authorized to operate under HAULa’s authority, and may recover its reasonable attorneys’ fees and costs of enforcement to the extent permitted by law. You acknowledge that the unauthorized retention, display, or use of a HAULa decal or other HAULa property may constitute conversion, the unlawful use of a regulatory license, or theft under applicable law.

This Section is supplemented by, and shall be read together with, Section 52 (HAULa-Provided Property; Credentials & Operating Authority Decals) of the HAULa Terms of Service, which controls in the event of any conflict. Your obligations under this Section survive the termination of your engagement and the deactivation or suspension of your account.

Acknowledgment & Agreement

By using HAULa as a Hauler or Driver, you acknowledge and agree to this Addendum. Please refer to HAULa’s Terms of Service for additional information.

Securing Large Items for Transit

POLICY NOTICE

Customers are responsible for loading and unloading all items onto the driver’s vehicle or trailer. Drivers are responsible for ensuring all items placed on their vehicle are properly secured and safe for transport. Customers may provide securing straps, but it is the Driver’s sole responsibility to ensure they are appropriate for the transport of the item(s).

1. Pre-Loading Inspection

Right to Decline Unsecurable Loads:

If, at pickup, the items cannot be safely secured to or in the vehicle or trailer (due to size, shape, weight, condition, or inadequate securing equipment), or the items materially differ from the transport request, the driver must decline or cancel the transport through the app rather than proceed. Cancellation fees may be charged to the customer where the decline results from the customer's inaccurate or incomplete description, as provided in the Cancellation Policy and Terms of Service.

2. Loading Procedures for Large Items

Step 1: Positioning the Trailer

Step 2: Item Placement

Step 3: Securing the Load

Step 4: Final Checks

2A. Tow-Only Transports — Pre-Departure Coupling Check

For Tow-Only Transports (customer-supplied trailer with items already loaded and secured by the customer), the driver does not load or secure the items but must complete a pre-departure check before towing: confirm the trailer coupler is fully seated and latched on a ball or hitch of the correct size and weight rating; cross and attach safety chains with enough slack to turn but not drag; connect the wiring harness and verify running lights, brake lights, and turn signals; verify trailer brakes and breakaway cable where equipped; check tire condition and inflation; and visually confirm the customer's load appears secured and within capacity. If the trailer, coupling, or load appears unsafe, unlawful, or overloaded, do not tow — decline or cancel the transport through the app and document the condition with photos. Drivers must not repair, modify, or reload a customer-supplied trailer. See Section 17 of the Driver Addendum and Section 1 of the Terms of Service.

Photo Documentation:

In addition to documenting pre-existing damage, capture photos of the secured load (or the customer-secured trailer for Tow-Only Transports) through the HAULa app before departure and after unloading. These photos serve as the primary evidence in any cargo dispute under Section 16 of the Terms of Service.

3. In-Transit Protocol

4. Unloading Procedures

Step 1: Environment Check

Step 2: Strap Removal

Step 3: Controlled Unloading

Step 4: Post-Unload Inspection

5. Safety Reminders

Referenced in Section 52 of the HAULa Terms of Service and Section 18 of the HAULa Driver Addendum

Effective: August 19, 2026

Version 1.0

Published at www.haula.app/helpcenter

1. Purpose and Effect

This Fee Schedule is the schedule referenced in Section 52(g)(1) of the HAULa Terms of Service and Section 18 of the HAULa Driver Addendum. It is incorporated into those documents by reference and forms part of your agreement with RFC Concepts LLC d/b/a HAULa.

It states the amounts HAULa may charge when a Driver/Hauler fails to return HAULa Property after a Return Event. It does not create a right to keep an item by paying the charge. HAULa Property remains the property of HAULa or of the agency that issued it, and HAULa may require its return whether or not a charge has been paid.

The version of this Fee Schedule that applies to any charge is the version in effect on the date of the Return Event, not the date of the charge.

2. When a Charge Applies

A Return Event is defined in Section 52(d) of the Terms of Service. In summary, a Return Event occurs on the earliest of your deactivation or termination, your voluntary departure from the HAULa Platform, HAULa’s request following a suspension, sixty (60) consecutive days without a completed transport arranged through the HAULa Platform, HAULa’s written request at any time, the sale or permanent removal from service of the vehicle to which an item is affixed, or the expiration or revocation of the credential.

You have ten (10) days after the Return Event to return the item or to provide the removal verification described in Section 4 below. No charge under this Fee Schedule applies if you meet that deadline, if HAULa has stated in writing that the item need not be returned or is a gift, or if the item was lost or destroyed through no fault of your own and you report it to HAULa promptly with reasonable supporting information.

3. Fee Schedule

3.1 Regulatory Credentials and Decals

An operating authority decal is the item of greatest concern to HAULa, because a decal displayed by a person who is no longer authorized to operate under HAULa’s authority creates regulatory exposure for HAULa that money alone does not cure. Section 52(g)(4) through (6) of the Terms of Service applies in addition to the charge above.

3.2 Branded and Identification Items

3.3 Equipment and Supplies

3.4 Items Not Listed

For any item of HAULa Property not listed above, the non-return charge is HAULa’s documented cost of replacement, re-issuance, and administrative processing. HAULa will provide the documentation on request.

4. Return and Verification

Returning an item. Where HAULa provides a prepaid shipping label or designates a drop-off location, use it. Keep proof of shipment or drop-off. An item is treated as returned on the date it is postmarked or received at the designated location.

Verifying removal of a decal. An adhesive regulatory decal generally cannot be removed intact. To satisfy your obligation you must remove the decal, return all recoverable remnants including any portion bearing a serial or control number, and submit dated photographs showing (a) the removed remnants, (b) the vehicle surface from which the decal was removed, and (c) the vehicle including its license plate, so the surface can be identified as belonging to the vehicle on which the decal was issued. Submit photographs through the HAULa Platform or to contact@haula.app.

HAULa will confirm receipt of a return or verification within five (5) business days. If you do not receive confirmation, contact HAULa before the ten (10) day deadline expires.

5. Daily Charge for Continued Non-Return

If an item remains unreturned and unverified more than thirty (30) days after the Return Event, an additional charge of $10.00 per item per day accrues, beginning on day thirty-one (31) and continuing until the item is returned or its removal and destruction is verified, up to a maximum of $300.00 per item in daily charges. The daily charge is in addition to the non-return charge in Section 3.

6. Basis of Amounts

The amounts in Section 3 are HAULa’s good-faith estimate of the costs it will actually incur when an item is not returned. They are not intended as a penalty, and they do not compensate HAULa for any fine, citation, third-party claim, or regulatory action, which are addressed separately under Section 52(g)(4) of the Terms of Service and are recoverable in addition to these amounts.

The $150.00 amount for an operating authority decal is built from the following components:

HAULa will review these amounts at least annually and will adjust them if its actual costs change materially. Any adjustment applies prospectively to Return Events occurring after the revised version takes effect.

7. Collection

Under Section 52(g)(2) of the Terms of Service and Section 13 of the Driver Addendum, HAULa may withhold, deduct, and offset amounts owed under this Fee Schedule against earnings then payable or thereafter becoming payable to you, and may charge a payment method you have on file. If your earnings are insufficient, HAULa may invoice you directly, and the amount is due upon receipt.

HAULa will provide a written explanation of any charge, identifying the item, the Return Event date, and the amount. If you believe a charge is incorrect, raise it with HAULa Support at contact@haula.app within seven (7) days, consistent with Section 4.2 of the Driver Addendum. HAULa will review and will reverse any charge applied in error.

If you return an item after a charge has been assessed but within ninety (90) days of the Return Event, HAULa will refund or credit the non-return charge for that item, less any daily charge accrued under Section 5 and less any documented cost HAULa has already incurred. This refund is not available where the item was used after the Return Event.

8. Relationship to Other Remedies

Payment of a charge under this Fee Schedule does not release you from any other obligation, and it is not HAULa’s exclusive remedy. Section 52(g) of the Terms of Service separately provides for ineligibility, indemnification, injunctive and possessory relief, notice to issuing and enforcement agencies, and recovery of enforcement costs. In the event of any conflict between this Fee Schedule and the Terms of Service, the Terms of Service control.

RFC Concepts LLC dba HAULa contact@haula.app www.haula.app 9986 Manchester Road, STE 202 St. Louis, MO 63122

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Last Updated: August 19, 2026

These Terms of Service constitute a legally binding agreement (the "Agreement") between you and RFC Concepts LLC doing business as HAULa, its parents, subsidiaries, representatives, affiliates, officers and directors (collectively, "HAULa," "Company," "we," "us," or "our"), a company registered in Missouri, United States at 9986 Manchester Road, STE 202, St. Louis, MO 63122. This Agreement governs your use of the HAULa applications, websites, technology, facilities, and platform (collectively, the "HAULa Platform" or "Services").

You can contact us by email at contact@haula.app.

PLEASE BE ADVISED: THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS BETWEEN YOU AND HAULA CAN BE BROUGHT. THESE PROVISIONS WILL, WITH LIMITED EXCEPTION, REQUIRE YOU TO: (1) WAIVE YOUR RIGHT TO A JURY TRIAL, AND (2) SUBMIT CLAIMS YOU HAVE AGAINST HAULA TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, GROUP OR REPRESENTATIVE ACTION OR PROCEEDING. AS A DRIVER/HAULER OR DRIVER/HAULER APPLICANT, YOU HAVE AN OPPORTUNITY TO OPT OUT OF ARBITRATION WITH RESPECT TO CERTAIN CLAIMS AS PROVIDED BELOW.

By entering into this Agreement, and/or by using or accessing the HAULa Platform, you expressly acknowledge that you understand this Agreement (including the dispute resolution and arbitration provisions) and accept all of its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE HAULA PLATFORM OR ANY OF THE SERVICES PROVIDED THROUGH THE HAULA PLATFORM.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. When using the HAULa Platform, you also agree to conduct yourself in accordance with our Community Guidelines, which shall form part of this Agreement. The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services unless expressly permitted under the Eligibility section below.

We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

1. The HAULa Platform & Our Services The HAULa Platform provides a marketplace where persons ("Customers") who seek to transport items to certain destinations can be matched with transportation options. Customers may request transportation services for items from persons ("Haulers" or "Drivers") who agree to provide pick-up and drop-off services using their personal or business vehicle and/or trailer. Haulers/Drivers, Customers, and any other individuals using the HAULa Platform are collectively referred to as "Users." The transport services provided by Haulers/Drivers to Customers are referred to as "Transport Services." "HAULa Services" shall include any service provided by HAULa pursuant to the HAULa Platform (for clarity, HAULa Services does not include Transport Services or Third-Party Services).

HAULa's Services include a technology platform that enables Users of HAULa's mobile applications or websites to arrange and schedule transportation and/or logistics services with independent third party providers. Unless otherwise agreed by HAULa in a separate written agreement with you, the HAULa Services are made available solely for your personal, noncommercial use.

YOU ACKNOWLEDGE THAT HAULA DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER AND THAT ALL SUCH TRANSPORTATION OR LOGISTICS SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTIES WHO ARE NOT EMPLOYED BY HAULA OR ANY OF ITS AFFILIATES.

Nothing in this Agreement shall be construed to create any employment, partnership, joint venture, or agency relationship between HAULa and any User. Users acknowledge that HAULa does not direct or control the manner or means by which Drivers/Haulers perform their Transport Services. As a User, you authorize HAULa to match and/or re-match you with Haulers/Drivers or Customers based on factors such as the requested pickup location, estimated time to pickup, delivery location, User preferences, transport mode, membership status, regulatory or other third-party requirements, user statistics, and platform efficiency.

Any decision by a User to offer or accept Transport Services is a decision made in such User's sole discretion. A separate agreement is formed between Haulers/Drivers and Customers when the Customer accepts the Transport Services offered by the Hauler/Driver.

Modification to the Agreement HAULa reserves the right to modify the terms and conditions of this Agreement, and such modifications shall be binding on you only upon your acceptance of the modified Agreement. Continued use of the HAULa Platform after any such changes shall constitute your acceptance of such changes. We will alert you about any material changes by updating the "Last Updated" date of these Legal Terms. Unless material changes are made to the arbitration provisions herein, you agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration (if applicable).

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

Service Classes; Tow-Only Transports The HAULa Platform may offer multiple vehicle and service classes, which may include, without limitation: (i) open pickup bed transports; (ii) enclosed cargo vehicle transports; (iii) light box truck transports; and (iv) truck-and-trailer transports. The availability of any particular service class in your area is not guaranteed and may change at any time without notice. The service class you select must be reasonably appropriate for the items you request to be transported, and Haulers/Drivers may decline any transport request where the items materially exceed the capacity, weight rating, or suitability of the selected service class. Tow-Only Transports. Where available, Customers may request a "Tow-Only Transport," in which the Customer supplies the Customer's own trailer, with items already loaded and secured by the Customer, and the Hauler/Driver provides towing services only. By requesting a Tow-Only Transport, you represent and warrant that: (a) the trailer is roadworthy, currently registered and plated as required by applicable law, and in safe operating condition; (b) the trailer's lights, brakes (where required), safety chains, tires, and coupler are present and functioning; (c) the trailer's coupler size and weight rating are accurately disclosed in the transport request and are compatible with lawful towing; and (d) the loaded weight of the trailer and its contents does not exceed the trailer's rated capacity or any applicable legal limit. The Hauler/Driver may inspect the trailer, coupling, and load prior to departure and may decline or cancel any Tow-Only Transport that the Hauler/Driver reasonably believes is unsafe, unlawful, improperly loaded, or improperly secured, and a cancellation fee may apply. As between the Customer and HAULa, and except to the extent caused by the Hauler/Driver's negligent operation of the towing vehicle, the Customer retains responsibility for the condition of the Customer-supplied trailer and for the loading and securement of items on or in that trailer. 2. Eligibility The HAULa Platform may only be used by individuals who have the right and authority to enter into this Agreement and are fully able and competent to satisfy the terms, conditions, and obligations herein. The HAULa Platform is not available to Users who have had their User account temporarily or permanently deactivated. You may not allow other persons to use your User account, and you agree that you are the sole authorized user of your User account. By becoming a User, you represent and warrant that you are at least 18 years old. No User under 18 years old may use the Transport Services.

3. User Registration & Account You may be required to register to use the Services. Each person may only create one User account, and HAULa reserves the right to deactivate any additional or duplicate accounts. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update it as necessary; (3) you have the legal capacity and agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services. Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security or violation of this Agreement, you agree to notify us immediately.

4. Intellectual Property Rights Our Intellectual Property All intellectual property rights in and to the HAULa Platform shall be owned by HAULa absolutely and in their entirety. We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, database rights, inventions and patentable subject-matter, patents, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered), and other similar rights wherever existing in the world (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws and various other intellectual property rights in the United States and around the world. The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

Your Use of Our Services Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to: (a) access the Services; and (b) download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

HAULa Marks License to Drivers HAULA and other HAULa logos, designs, graphics, icons, scripts, and service names are registered trademarks, trademarks or trade dress of HAULa in the United States and/or other countries (collectively, the "HAULa Marks"). If you provide Transport Services as a Hauler/Driver, HAULa grants to you, during the term of this Agreement, a limited, revocable, non-exclusive license to display and use the HAULa Marks solely on HAULa stickers/decals and any other HAULa-branded items provided by HAULa directly to you in connection with providing Transport Services (the "License"). The License is non-transferable and non-assignable.

You may identify yourself as a Hauler/Driver on the HAULa Platform but may not misidentify yourself as HAULa, an employee of HAULa, or a representative or agent of HAULa. You acknowledge that HAULa is the owner and licensor of the HAULa Marks, including all goodwill associated therewith, and that your use of the HAULa Marks will confer no interest in or ownership of the HAULa Marks in you.

Your Submissions and Contributions By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

5. User Representations By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

6. User Generated Contributions & Contribution License The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, providing you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information (collectively, "Contributions"). Contributions may be viewable by other users of the Services and through third-party websites, and any Contributions you transmit may be treated as non-confidential and non-proprietary.

When you create or make available any Contributions, you represent and warrant that: • The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights of any third party. • You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us to use your Contributions in any manner contemplated by the Services and these Legal Terms. • Your Contributions are not false, inaccurate, or misleading; are not unsolicited advertising, pyramid schemes, spam, or other forms of solicitation; are not obscene, lewd, violent, harassing, libelous, or otherwise objectionable; and do not violate any applicable law, regulation, or rule. • Your Contributions do not violate the privacy or publicity rights of any third party, do not include any offensive comments connected to race, national origin, gender, sexual preference, or physical handicap, and do not violate any applicable law concerning child pornography.

By posting your Contributions to any part of the Services, you automatically grant to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions. You waive all moral rights in your Contributions. We are not liable for any statements or representations in your Contributions. We have the right, in our sole and absolute discretion, to edit, redact, or otherwise change any Contributions; re-categorize any Contributions; and pre-screen or delete any Contributions at any time and for any reason, without notice.

7. Guidelines for Reviews We may provide areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us and do not necessarily represent our opinions or the views of any of our affiliates or partners.

8. Mobile Application License Use License If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application license. You shall not: (1) decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App; (3) violate any applicable laws, rules, or regulations in connection with your access or use of the App; (4) remove, alter, or obscure any proprietary notice posted by us or the licensors of the App; (5) use the App for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed; (6) make the App available over a network permitting access by multiple devices at the same time; (7) use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App; (8) use the App to send automated queries to any website or to send any unsolicited commercial email; or (9) use any proprietary information or any of our interfaces or other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.

Apple and Android Devices The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an "App Distributor"): (1) the license granted to you for our App is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the applicable App Distributor's terms of service; (2) we are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this mobile application license; (3) in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor may refund the purchase price, if any, paid for the App; (4) you represent and warrant that (i) you are not located in a country that is subject to a US government embargo, and (ii) you are not listed on any US government list of prohibited or restricted parties; and (5) you acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license.

9. Charges & Payment As a User, you understand that request or use of Transport Services, HAULa Services, or Third-Party Services may result in charges ("Charges") to you. HAULa has the authority and reserves the right to determine and modify pricing. We accept the following forms of payment: Visa, Mastercard, American Express, Discover, and PayPal. All payments shall be in US dollars. Sales tax will be added to the price of purchases as deemed required by us.

Transport Service Fares There are two types of Fares, quoted and variable: 1. Quoted Fares. When you make a transport request using the HAULa Platform, HAULa will quote you a Fare at the time of your request. The quote is subject to change until the transport request is confirmed. If the final destination is not the same as the destination in your transport request, or the time or distance differs substantially from your quoted fare, we may cancel the fare quote and charge you a variable fare. 2. Variable Fares. Variable fares consist of a base charge and incremental charges based on the time and distance of the transport. For particularly short hauls, minimum fares may apply. We use GPS data from your Hauler/Driver's phone to calculate the distance traveled.

Transport Service Fees and Other Charges (A) Service Fee. HAULa may charge a "Service Fee" for each transport, as set forth on the applicable HAULa Cities Page. (B) Cancellation Fee. After requesting a transport you may cancel it through the HAULa Platform, but in certain cases a cancellation fee may apply. HAULa may also charge a fee if you fail to show up after requesting a transport. (C) Damage Fee. If a Hauler/Driver reports that you have materially damaged the Hauler/Driver's vehicle, you agree to pay a "Damage Fee" of $250 or more depending on the extent of the damage (as determined by HAULa in its sole discretion), towards vehicle repair or cleaning. (D) Abuse Fee. If we receive a credible report that you have misused or abused the HAULa Platform, you agree to pay an "Abuse Fee" of $250 or more as determined by HAULa in its sole discretion. (E) Tolls. In some instances tolls, toll estimates, or return tolls may apply to your transport. (F) Failure to Collect. Customers agree that if the transported items are not loaded and unloaded after the driver arrives at the pickup location and drop-off location within thirty minutes (total time for both locations), they will incur time fees. If the transported items are not unloaded within one hour of them being delivered to the drop-off location, HAULa may initiate its "failure to collect" procedures and may hire movers to either unload the transported items at the delivery location or transport the items back to the pick-up location or any location of HAULa's choice. Customers agree to reimburse HAULa for any costs incurred plus an administration fee. (G) Other Charges. Other fees and surcharges may apply to your transport, including but not limited to: actual or anticipated airport fees, state fees, local fees, event fees, fuel surcharges, wait time fees, loading/unloading fees, or distance surcharges as determined by HAULa. Where required by law, HAULa will collect applicable taxes. (H) Tips. Following a transport, you may have the opportunity to tip your Hauler/Driver through the HAULa Platform. Any tips will be provided entirely to the applicable Hauler/Driver. Tipping is entirely optional. Drivers may not solicit tips, and tip amounts do not affect driver acceptance behavior (a violation of this Agreement if done so).

Charges Generally (A) Facilitation of Charges. All Charges are facilitated through a third-party payment processor (Stripe, Inc., Braintree, a division of PayPal, Inc., etc.). HAULa may replace its third-party payment processor without notice to you. Cash payments are strictly prohibited unless expressly permitted by HAULa. (B) Payment Card Authorization. Upon addition of a new payment method or each request for Services, HAULa may seek authorization of your selected payment method to verify the payment method, ensure the Charges will be covered, and protect against unauthorized behavior. (C) Coupons. You may receive coupons, credits, discounts, or other promotions that you can apply toward payment of certain Charges. Coupons are valid only for use on the HAULa Platform and are not transferable or redeemable for cash except as required by law. Coupons cannot be combined unless expressly provided otherwise.

10. No Refund Policy All Charges are non-refundable except to the extent required by law. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the HAULa Platform, any disruption to the HAULa Platform, HAULa Services, Third-Party Services, or Transport Services, or any other reason whatsoever. Refunds may be issued in cases of fraudulent transactions, significant service disruptions, or billing errors. Customers may dispute charges by contacting HAULa within 7 days of the transaction. Damage and Abuse Fees will only be assessed following a thorough investigation, and users may appeal such fees within 5 business days of notification.

11. Hauler/Driver Payments If you are a Hauler/Driver, you will receive payment for your provision of Transport Services pursuant to the terms of the Hauler/Driver Addendum, which shall form part of this Agreement between you and HAULa. For clarity, HAULa does not charge a fee for Users to access the HAULa Platform, but retains the right to charge Users a fee or any other Charge for accessing or using HAULa Services, Transport Services, or Third-Party Services made available through the HAULa Platform.

12. Promotions, Referrals & Loyalty Programs HAULa, at its sole discretion, may make available promotions, referral programs, and loyalty programs with different features to any Users or prospective Users. HAULa reserves the right to withhold or deduct credits or benefits obtained through a promotion or program in the event that HAULa determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion or program terms or this Agreement.

HAULa reserves the right to terminate, discontinue, modify or cancel any promotions or programs at any time and in its sole discretion without notice to you. HAULa's referral program may provide you with incentives to refer your friends and family to become new Users of the HAULa Platform. Your participation in the Referral Program is subject to this Agreement and the additional Referral Program rules.

13. Restricted & Prohibited Activities You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

Customers and Drivers/Haulers agree that no single load transported using the HAULa Platform shall exceed 10,000 pounds (4,536 kilograms) in total weight. Multiple items that collectively exceed 10,000 pounds must be separated into two or more Transport Service requests such that each haul remains within the 10,000-pound limit. It is the sole responsibility of both the Customer and Driver/Hauler to ensure compliance with this weight restriction. HAULa shall not be liable for any fines, damages, or losses resulting from violation of this weight restriction.

As a User of the Services, you agree not to: • Impersonate any person or entity or use a false email address or other identifying information. • Stalk, threaten, or otherwise harass any person, or carry any weapons. • Violate any law, statute, rule, permit, ordinance or regulation. • Discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity or expression, physical or mental disability, medical condition, marital status, age, or sexual orientation. • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services. • Post Information or interact on the HAULa Platform in a manner which is fraudulent, libelous, abusive, obscene, profane, sexually oriented, harassing, or illegal. • Use the Services in any way that infringes any third party's rights, including intellectual property rights, copyright, patent, trademark, trade secret, or proprietary rights or rights of publicity or privacy. • Post, email, or otherwise transmit any malicious code, files, or programs designed to interrupt, damage, destroy, or limit the functionality of the HAULa Platform or any computer software or hardware. • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us. • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content. • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords. • Make improper use of our support services or submit false reports of abuse or misconduct. • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other harmful material. • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools. • Attempt to impersonate another user or person or use the username of another user. • "Frame" or "mirror" any part of the HAULa Platform, without our prior written authorization. • Modify, adapt, translate, reverse engineer, decipher, decompile, or otherwise disassemble any portion of the HAULa Platform. • Rent, lease, lend, sell, redistribute, license, or sublicense the HAULa Platform or access to any portion of the HAULa Platform. • Transfer, lend, or sell your User account, password, and/or identification, or any other User's Information to any other party. • Violate HAULa's Policy Against Sexual Assault, Misconduct, and Harassment. • Commercialize the Transport Services, Third-Party Services, or HAULa Services without an agreement directly with HAULa. • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise. • Use a buying agent or purchasing agent to make purchases on the Services. • Delete the copyright or other proprietary rights notice from any Content. • Sell or otherwise transfer your profile. • Cause any third party to engage in the restricted activities above.

14. Hauler/Driver Representations, Warranties & Agreements By providing Transport Services as a Hauler/Driver on the HAULa Platform, you represent, warrant, and agree that:

(a) You possess a valid driver's license and are authorized and medically fit to operate a motor vehicle and have all appropriate licenses, approvals, and authority to provide transportation to Customers in all jurisdictions in which you provide Transport Services.

(b) You own, or have the legal right to operate, the vehicle you use when providing Transport Services; such vehicle is in good operating condition and meets the industry safety standards and all applicable statutory and state department of motor vehicle requirements for a vehicle of its kind; and any and all applicable safety recalls have been or will be remedied per manufacturer instructions.

(c) You will not engage in reckless behavior while driving or otherwise providing Transport Services, drive unsafely, operate a vehicle that is unsafe to drive, permit an unauthorized third party to accompany you in the vehicle while providing Transport Services, provide Transport Services as a Hauler/Driver while under the influence of alcohol or drugs, or take action that harms or threatens to harm the safety of the HAULa community or third parties.

(d) You will only provide Transport Services using the vehicle and equipment that has been reported to, and approved by HAULa, and you will not transport items that cannot be properly secured to the vehicle or trailer.

(e) You will not, while providing Transport Services, operate as a public or common carrier or taxi service, accept street hails, charge for hauls (except as expressly provided in this Agreement), demand that a Customer pay in cash, or use a credit card reader to accept payment, or engage in any other activity inconsistent with your obligations under this Agreement.

(f) You will not attempt to defraud HAULa or Customers on the HAULa Platform or in connection with your provision of Transport Services. If we suspect that you have engaged in fraudulent activity we may withhold applicable Fares or other payments for the transport(s) in question and take any other action against you available under the law.

(g) You will not discriminate against Customers with disabilities and agree to review HAULa's Anti-Discrimination Policies.

(h) You agree that we may obtain information about you, including your criminal and driving records, and you agree to provide any further necessary authorizations to facilitate our access to such records during the term of the Agreement.

(i) You have a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) that names or schedules you for the operation of the vehicle, trailer, or other equipment you use to provide Transport Services, and you agree to provide proof of such insurance upon HAULa's reasonable request. All Haulers/Drivers must maintain a commercial auto insurance policy or a business-use endorsement on their personal policy in compliance with state and federal laws.

(j) You will pay all applicable federal, state, and local taxes based on your provision of Transport Services and any payments received by you.

(k) You will not violate any laws and understand that you will be held liable for any criminal activity that you commit, including, but not limited to, theft or property damage of a Customer's items.

(l) You will comply with HAULa's reasonable requests to provide information in connection with Customer complaints, law enforcement requests, or any other incident. (m) Drivers are responsible for ensuring compliance with all applicable federal, state, and local regulations, including vehicle registration, commercial driver licensing (if required), and cargo transport laws. HAULa does not verify driver compliance and assumes no liability for regulatory violations.

HAULa reserves the right to request proof of insurance at any time and may suspend or terminate drivers who fail to maintain active coverage. HAULa shall not be held liable for any damages, injuries, or losses exceeding the driver's insurance limits.

15. Cargo Insurance & Declared Value Customers are strongly encouraged to declare the value of high-value items prior to transport through the HAULa Platform. HAULa's and Drivers'/Haulers' liability for loss of or damage to cargo is limited to a maximum of $100.00 per transport, unless a higher declared value has been submitted in writing by the Customer and expressly accepted by HAULa prior to the transport request being confirmed.

Customers who wish to transport items with a value exceeding $100 should obtain appropriate insurance coverage prior to the transport. HAULa does not provide cargo insurance and shall not be held liable for loss, damage, or theft of items in amounts exceeding the declared limit set forth herein. Any claim for loss or damage must be submitted to HAULa in writing within 7 days of the completion of the transport. Failure to timely report shall constitute a waiver of any claim related to cargo loss or damage.

16. Item Inspection & Condition Documentation Drivers/Haulers and Customers each agree to inspect the items prior to transport. Prior to loading, both parties are encouraged to capture photographic documentation of the items through the HAULa Platform's in-app documentation feature, where available. Acceptance of an item for transport constitutes acknowledgment that the load appears reasonably safe for transport and properly secured at the time of pickup.

HAULa disclaims all liability for loss or damage to items not properly inspected or documented before transport. Photographic evidence submitted through the platform prior to and following a haul shall serve as the primary evidence in any dispute regarding cargo condition. Failure to document item condition prior to transport may limit a party's ability to successfully assert a damage or loss claim.

Cargo Securement Responsibilities For transports in which the Hauler/Driver loads or secures the items (other than Tow-Only Transports), the Hauler/Driver is responsible for securing the load for transport using appropriate securing equipment (such as straps, tie-downs, and protective coverings). Haulers/Drivers may, but are not required to, use securing equipment supplied by the Customer or a third party, and may first inspect any such equipment for adequacy and condition. A Hauler/Driver may decline or cancel any transport where, in the Hauler/Driver's reasonable judgment, the items cannot be safely secured for transport, and a cancellation fee may apply where the condition results from a Customer's inaccurate or incomplete description of the items. Customers are responsible for accurately describing the items to be transported in the transport request, including approximate dimensions, weight, quantity, and any special handling characteristics. Customers acknowledge that items transported in open truck beds or on open trailers are exposed to road and weather conditions, and that no securement method eliminates all risk of shifting or dislodgement. Except as expressly provided in this Agreement, any assistance with loading or unloading beyond the scope of the confirmed transport request is at the Hauler/Driver's discretion. In-Vehicle Recording Devices Haulers/Drivers may choose to install and use a dashcam or similar audio or video recording device in or on their vehicle to record transports, solely at the Hauler/Driver's election and expense. Any such recording must comply with all applicable federal, state, and local laws, including any consent, notification, or signage requirements that apply to audio or video recording in the applicable jurisdiction. The Hauler/Driver is solely responsible for such compliance, including providing any legally required notice to Customers and other occupants or bystanders. HAULa does not require, monitor, access, or control any Hauler/Driver recording device or its recordings in real time. By using the HAULa Platform, Customers acknowledge that a transport may be recorded by a Hauler/Driver's recording device where permitted by applicable law. A Hauler/Driver or Customer may voluntarily submit a recording to HAULa in connection with a safety report, incident, damage or loss claim, or dispute, and HAULa may review, preserve, and use such recordings to investigate and resolve the matter, and may share them with insurers, law enforcement, or as otherwise described in this Agreement and our Privacy Policy. Recordings received by HAULa are handled in accordance with our Privacy Policy. No User may publish, post, or otherwise publicly distribute a recording that identifies another User without that User's consent, except as required or permitted by law. This provision is supplemented by Section 51 (In-Vehicle Recording & Dashcams) of this Agreement. 17. Driver Rating & Quality Threshold HAULa maintains platform quality standards for all Haulers/Drivers. Haulers/Drivers who fall below a minimum average rating of 4.0 stars (as measured over their trailing 100 completed hauls, or all hauls if fewer than 100 have been completed) may be subject to account review and potential deactivation.

Prior to any rating-based deactivation, the Hauler/Driver will be notified of their below-threshold rating and given a reasonable opportunity (not less than 14 days) to improve their performance before a final determination is made. HAULa reserves the right to modify the minimum rating threshold upon reasonable notice to active Haulers/Drivers. Ratings and reviews are governed by the community standards outlined in Section 7 of this Agreement.

18. Surge / Dynamic Pricing Disclosure HAULa may implement surge or dynamic pricing during periods of high demand, adverse weather, peak hours, or other conditions that affect supply and demand on the platform. During such periods, fares may be significantly higher than standard rates.

Customers will be shown the estimated or quoted fare — including any applicable surge multiplier — before confirming a transport request. By confirming the request, the Customer acknowledges having reviewed and accepted the quoted price. HAULa is not obligated to provide prior notice of surge pricing beyond the fare disclosure shown at the time of booking. HAULa is not responsible for a Customer's failure to review the quoted fare prior to confirmation.

19. Prohibited Items Customers and Drivers/Haulers agree not to transport or make available for transport any items that are illegal, hazardous, flammable, perishable (without proper containers), or otherwise restricted under federal, state, or local law. Without limiting the foregoing, the following categories of items are expressly prohibited from transport on the HAULa Platform: • Firearms, ammunition, or any components thereof (unless expressly permitted under applicable law and pre-approved in writing by HAULa). • People cannot be riders in or on top of any vehicle or trailer during transport. Customers or any other person are prohibited from riding with a Driver/Hauler in any capacity.  • Illegal items, which is anything that is illegal to possess, sell, or transfer.  • Controlled substances, illegal drugs, drug paraphernalia, alcohol or cannabis. • Live animals or livestock - this includes parts, blood, and fluids.  • Fragile items that are easily broken are prohibited due to the risk of damage. • Human remains or biological materials. • Currency, negotiable instruments, or precious metals exceeding $100 in aggregate value unless declared and pre-approved. • Unauthorized items, which is any item a Customer does not have permission to send.  • Hazardous materials, including but not limited to flammable liquids, gases, explosives, radioactive materials, or corrosive substances regulated under the Hazardous Materials Transportation Act (HMTA) or DOT regulations. • Stolen property or items known or suspected to be the proceeds of criminal activity. • Perishable food items without proper sealed containers or refrigeration. • Items that cannot be safely secured in or on the Driver's vehicle or trailer without risk of damage to persons or property. • Items exceeding applicable weight or size restrictions (see Section 13 for the 10,000-pound maximum load restriction).

HAULa reserves the right to permanently deactivate any User found in violation of this provision and to cooperate with law enforcement as necessary. Drivers/Haulers agree to immediately report to HAULa any suspected illegal or hazardous materials encountered in connection with a transport request.

20. HAULa Communications By entering into this Agreement or using the HAULa Platform, you agree to receive communications from us, our affiliates, or our third-party partners, at any of the phone numbers provided to HAULa by you or on your behalf, and also via email, text message, calls, and push notifications. You agree that texts, calls, or prerecorded messages may be generated by automatic telephone dialing systems. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send.

IF YOU WISH TO OPT OUT OF PROMOTIONAL EMAILS, YOU CAN UNSUBSCRIBE FROM OUR PROMOTIONAL EMAIL LIST BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE PROMOTIONAL EMAIL ITSELF. IF YOU WISH TO OPT OUT OF PROMOTIONAL CALLS OR TEXTS, YOU MAY TEXT "END" TO 46080 FROM THE MOBILE DEVICE RECEIVING THE MESSAGES. YOU ACKNOWLEDGE THAT YOU ARE NOT REQUIRED TO CONSENT TO RECEIVE PROMOTIONAL TEXTS OR CALLS AS A CONDITION OF USING THE HAULA PLATFORM. IF YOU WISH TO OPT OUT OF ALL TEXTS OR CALLS FROM HAULA (INCLUDING OPERATIONAL OR TRANSACTIONAL TEXTS OR CALLS), YOU CAN TEXT THE WORD "STOPALL" TO 46080 FROM THE MOBILE DEVICE RECEIVING THE MESSAGES; HOWEVER, YOU ACKNOWLEDGE THAT OPTING OUT OF RECEIVING ALL TEXTS MAY IMPACT YOUR USE OF THE HAULA PLATFORM OR RELATED SERVICES.

21. Your Information Your Information is any information you provide, publish or post, and any information provided on your behalf, to or through the HAULa Platform (including any profile information you provide) or send to other Users. You consent to us using your Information to create a User account that will allow you to use the HAULa Platform and HAULa Services and participate in the Transport Services. Our collection and use of personal information in connection with the HAULa Platform, HAULa Services, and Transport Services, is as provided in HAULa's Privacy Policy.

You are solely responsible for your Information and your interactions with other members of the public, and we act only as a passive conduit for your online posting of your Information. You agree to provide and maintain accurate, current, and complete Information and that we and other members of the public may rely on your Information as accurate, current, and complete.

To enable HAULa to use your Information for the purposes described in the Privacy Policy and this Agreement, you grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable right and license to exercise the copyright, publicity, and database rights you have in your Information, and to use, copy, perform, display, and distribute such Information to prepare derivative works, or incorporate into other works, such Information, in any media now known or not currently known. HAULa does not assert any ownership over your Information; you retain full ownership of all of your Information and any intellectual property rights or other proprietary rights associated with your Information.

Geolocation Data The HAULa Platform collects precise geolocation (GPS) data from Hauler/Driver mobile devices when the Hauler/Driver app is running and a transport is being offered, accepted, or performed, and may collect geolocation data from Customer devices where the Customer has enabled location permissions. We use this data to match transport requests, calculate distances and fares, provide live tracking of an active transport to the requesting Customer, support safety and customer support functions, detect and prevent fraud, and investigate incidents and insurance claims. During an active transport, the Hauler/Driver's approximate live location may be shared with the requesting Customer within the HAULa Platform. Geolocation data is retained and handled in accordance with our Privacy Policy. Disabling location permissions on your device may prevent or materially impair the use of some or all of the Services. 22. Third-Party Websites, Content & Services The Services may contain links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us.

In addition to connecting Customers with Haulers/Drivers, the HAULa Platform may enable Users to receive services from other third parties, including public transportation, autonomous vehicles, vehicle rentals, roadside assistance, or financial services (collectively, the "Third-Party Services"). You understand that Third-Party Services may also be subject to terms and pricing of the third-party provider. You agree that HAULa is not responsible and may not be held liable for the Third-Party Services or the actions or omissions of the third-party provider.

If you decide to leave the Services and access Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases.

23. Services Management We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

24. Privacy Policy We care about data privacy and security. Please review our Privacy Policy at www.haula.app. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

HAULa collects and processes personal data in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), where applicable.

25. Copyright Infringements We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a "Notification"). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Please refer to our Copyright Policy available at contact@haula.app for information on how to make a copyright complaint.

26. Term and Termination This Agreement is effective upon your acceptance of this Agreement. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.

This Agreement may be terminated: (a) by User, without cause, upon seven (7) days' prior written notice to HAULa; or (b) by either Party immediately, without notice, upon the other Party's material breach of this Agreement. In addition, HAULa may terminate this Agreement or deactivate your User account immediately in the event: (1) you are no longer eligible to qualify as a User; (2) you no longer qualify to provide Transport Services or to operate the approved vehicle under applicable law, rule, permit, ordinance, or regulation; (3) you fall below HAULa's star rating or cancellation threshold; or (4) HAULa has the good faith belief that such action is necessary to protect the safety of the HAULa community or third parties.

Prior to permanent termination for reasons (1) through (4) above, you will be given notice of the potential or actual deactivation and an opportunity to attempt to cure the issue to HAULa's reasonable satisfaction. For all other breaches of this Agreement, you will be provided notice and an opportunity to cure the breach. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party.

27. Account Suspension Appeals Process This clause provides Users a defined process to appeal suspension or deactivation decisions. Any User whose account has been suspended or deactivated by HAULa (other than for violations constituting criminal conduct, sexual misconduct, or immediate safety threats, which shall result in immediate and final termination) may submit a written appeal of the suspension or deactivation decision.

Appeals must be submitted to HAULa in writing at contact@haula.app within 10 business days of the date of notice of suspension or deactivation. The appeal must include: (1) the User's full name, email address associated with the account, and account username; (2) a clear description of the grounds for the appeal; and (3) any supporting evidence the User believes is relevant to HAULa's determination.

HAULa will acknowledge receipt of an appeal within 3 business days and will endeavor to issue a final determination within 15 business days of receipt of the complete appeal submission. HAULa's determination on appeal shall be final. Submission of an appeal does not automatically reinstate access to the platform pending the outcome of the review. HAULa reserves the right to request additional information in connection with any appeal.

28. Modifications and Interruptions We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

29. Governing Law These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Missouri applicable to agreements made and to be entirely performed within the State of Missouri, without regard to its conflict of law principles. This choice of law provision is only intended to specify the use of Missouri law to interpret this Agreement and is not intended to create any other substantive right to non-Missouri residents to assert claims under Missouri law whether by statute, common law, or otherwise.

30. Dispute Resolution & Arbitration YOU AND HAULA MUTUALLY AGREE TO WAIVE OUR RESPECTIVE RIGHTS TO RESOLUTION OF DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY DISPUTE BY ARBITRATION AS SET FORTH BELOW. THIS ARBITRATION AGREEMENT IS GOVERNED BY THE FEDERAL ARBITRATION ACT (FAA). ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED.

(a) Agreement to Binding Arbitration If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at www.adr.org. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Saint Louis County, Missouri.

This Arbitration Agreement survives after the Agreement terminates or your relationship with HAULa ends. This Arbitration Agreement also applies to claims between you and HAULa's service providers, including but not limited to background check providers and payment processors; and such service providers shall be considered intended third-party beneficiaries of this Arbitration Agreement.

(b) Prohibition of Class Actions and Non-Individualized Relief YOU UNDERSTAND AND AGREE THAT YOU AND HAULA MAY EACH BRING CLAIMS IN ARBITRATION AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT ON A CLASS, COLLECTIVE ACTION, OR REPRESENTATIVE BASIS ("CLASS ACTION WAIVER"). YOU UNDERSTAND AND AGREE THAT YOU AND HAULA BOTH ARE WAIVING THE RIGHT TO PURSUE OR HAVE A DISPUTE RESOLVED AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

(c) Representative PAGA Waiver Notwithstanding any other provision of this Agreement or the Arbitration Agreement, to the fullest extent permitted by law: (1) you and HAULa agree not to bring a representative action on behalf of others under the Private Attorneys General Act of 2004 ("PAGA"), California Labor Code § 2698 et seq., in any court or in arbitration, and (2) for any claim brought on a private attorney general basis, both you and HAULa agree that any such dispute shall be resolved in arbitration on an individual basis only. If any provision of this representative PAGA Waiver is found to be unenforceable or unlawful for any reason, the unenforceable provision shall be severed from this Agreement and any such representative claims must be litigated in a civil court of competent jurisdiction and not in arbitration.

(d) Rules Governing the Arbitration Any arbitration conducted pursuant to this Arbitration Agreement shall be administered by the American Arbitration Association ("AAA") pursuant to its Consumer Arbitration Rules that are in effect at the time the arbitration is initiated, as modified by the terms set forth in this Agreement. The arbitrator may award any individualized remedies that would be available in court. The arbitrator will provide a reasoned written statement of the decision which shall explain the award given and the findings and conclusions on which the decision is based. The arbitrator's award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

(e) Arbitration Fees and Awards The payment of filing and arbitration fees will be governed by the relevant AAA Rules. If HAULa initiates arbitration under this Arbitration Agreement, HAULa will pay all AAA filing and arbitration fees. With respect to Hauler/Driver Claims (as defined below), HAULa shall pay all costs unique to arbitration. If the arbitrator issues you an award that is greater than the value of HAULa's last written settlement offer made after you participated in good faith in the optional Negotiation process described below, then HAULa will pay you the amount of the award or U.S. $1,000, whichever is greater.

(f) Location and Manner of Arbitration Unless you and HAULa agree otherwise, any arbitration hearings between HAULa and a Customer will take place in the county of your billing address, and any arbitration hearings between HAULa and a Hauler/Driver will take place in the county in which the Hauler/Driver provides Transport Services. If AAA arbitration is unavailable in your county, the arbitration hearings will take place in the nearest available location for AAA arbitration.

(g) Exceptions to Arbitration This Arbitration Agreement shall not require arbitration of the following types of claims: (1) small claims actions brought on an individual basis that are within the scope of such small claims court's jurisdiction; (2) a representative action brought on behalf of others under PAGA or other private attorneys general acts, to the extent the representative PAGA Waiver is deemed unenforceable; (3) claims for workers' compensation, state disability insurance and unemployment insurance benefits; (4) claims that may not be subject to arbitration as a matter of generally applicable law not preempted by the FAA; (5) individual claims of sexual assault or sexual harassment in connection with the use of the HAULa Platform, Transport Services, or HAULa Services; and (6) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; and (7) any claim for injunctive relief.

(h) Opting Out of Arbitration — Drivers/Haulers Drivers may opt out of the arbitration agreement by submitting a written notice to HAULa at contact@haula.app within 30 days of accepting these Terms of Service. The notice must include the driver's full name, address, phone number, and email used for their HAULa account. Opting out of arbitration does not affect any prior agreements made under earlier versions of these Terms. Should you not opt out within the 30-day period, you and HAULa shall be bound by the terms of this Arbitration Agreement in full.

(i) Optional Pre-Arbitration Negotiation Process Before initiating any arbitration or proceeding, you and HAULa may agree to first attempt to negotiate any dispute, claim, or controversy between the parties informally for 30 days, unless this time period is mutually extended. A party who intends to seek negotiation must first send to the other a written notice of the dispute describing the nature and basis of the claim or dispute and setting forth the specific relief sought. All offers, promises, conduct, and statements made in the course of the negotiation are confidential, privileged, and inadmissible for any purpose, including as evidence of liability or for impeachment, in any subsequent proceeding.

(j) Statute of Limitations In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one (1) year after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above.

(k) Mass and Coordinated Arbitration; Batch Bellwether Process If twenty-five (25) or more substantially similar arbitration demands are submitted against HAULa by or with the assistance of the same law firm or coordinated group of counsel within a ninety (90) day period, you and HAULa agree that these demands shall be administered as a single coordinated proceeding using a bellwether process, to the extent permitted by the applicable AAA rules. Under this process, counsel shall first select a limited number of representative cases (no more than ten (10) per side) to proceed to individual arbitration, while the remaining demands are stayed. After the bellwether arbitrations conclude, the parties shall engage in a single global mediation, applying the results of the bellwether cases, before any remaining individual demands proceed. Any applicable statute of limitations and any arbitration filing or fee deadlines shall be tolled for demands that are stayed under this provision. This provision is intended to promote the efficient and good-faith resolution of mass disputes and shall not be construed to permit class, collective, or representative arbitration, which remain prohibited under Section 30(b).

(l) Severability of Arbitration Agreement Except as expressly provided in the Class Action Waiver (Section 30(b)) and the Representative PAGA Waiver (Section 30(c)), if any portion of this Arbitration Agreement is found to be unenforceable or unlawful, that portion shall be severed and the remainder of the Arbitration Agreement shall continue in full force and effect. If the Class Action Waiver is found to be unenforceable as to a particular claim or request for relief, then that claim or request for relief (and only that claim or request for relief) shall be severed and brought in a court of competent jurisdiction, but the Arbitration Agreement shall remain enforceable as to all other claims. This Arbitration Agreement shall survive the termination of your relationship with HAULa. 31. Corrections There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

32. Disclaimers The following disclaimers are made on behalf of HAULa, our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, and shareholders.

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES.

HAULa does not provide transportation services, and HAULa is not a transportation carrier, common carrier, or public carrier. It is up to the Hauler/Driver to decide whether or not to offer a transport for an item to a Customer contacted through the HAULa Platform, and it is up to the Customer to decide whether or not to accept an item for transport from any Hauler/Driver contacted through the HAULa Platform. We have no control over the quality or safety of the transportation that occurs as a result of the Transport Services.

We cannot guarantee that each Customer or Hauler/Driver is who he or she claims to be. While HAULa conducts background and driving record checks on Drivers prior to activation on the HAULa Platform, HAULa does not and cannot guarantee that the individual providing Transport Services at the time of pickup is the same individual approved by HAULa. Customers are solely responsible for verifying the identity of the Driver/Hauler by confirming that the Driver's physical appearance matches the profile photo and that the vehicle and/or trailer match the description shown in the HAULa Platform. Drivers/Haulers understand and agree that HAULa does not perform criminal background checks, identity verification, or any other form of vetting on Customers using the HAULa Platform.

Location data provided by the HAULa Platform is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate, or incomplete location data may lead to death, personal injury, property or environmental damage. HAULa shall not be in breach of this Agreement nor liable for failure or delay in performing obligations under this Agreement if such failure or delay results from events, circumstances, or causes beyond its reasonable control.

33. Limitations of Liability IN NO EVENT WILL HAULA, INCLUDING OUR AFFILIATES, SUBSIDIARIES, PARENTS, SUCCESSORS AND ASSIGNS, AND EACH OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SHAREHOLDERS, BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE HAULA PLATFORM, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE HAULA PLATFORM, HAULA SERVICES, THE TRANSPORT SERVICES, OR THIS AGREEMENT, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF WE OR OUR AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

In the event of any breach of these Legal Terms by the Company, your sole and exclusive remedy shall be limited to the discontinuation of use of the Services and, where applicable, a refund of amounts paid for the specific Service giving rise to the claim. In no event shall the Company be liable for any other damages or remedies.

34. Indemnification You will indemnify and hold harmless and, at HAULa's election, defend HAULa including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders (collectively, the "Indemnified Parties") from and against any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of the HAULa Platform, HAULa Services, Third-Party Services, and participation in the Transport Services, including: (1) your breach of this Agreement or the documents it incorporates by reference; (2) your violation of any law or the rights of a third party, including Haulers/Drivers, Customers, other motorists, and pedestrians, as a result of your own interaction with such third party; (3) any allegation that any materials or Information that you submit to us or transmit through the HAULa Platform infringes, misappropriates, or otherwise violates the copyright, trademark, trade secret, or other intellectual property or other rights of any third party; (4) your ownership, use, or operation of a motor vehicle or passenger vehicle, including your provision of Transport Services as a Hauler/Driver; (5) any other activities in connection with the HAULa Platform, HAULa Services, Transport Services, or Third-Party Services; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services.

Furthermore, as a Hauler/Driver you understand that: (1) it is your responsibility to secure any items that you transport on or in your vehicle or trailer; (2) you will only accept and complete deliveries that you can safely transport based on your skills and equipment with the appropriate securing straps or tie-downs as required by law; and (3) you indemnify HAULa from any liabilities stemming from your failure to secure anything that you agree to transport.

Drivers/Haulers are solely responsible for properly securing all items for transport in accordance with applicable federal, state, and local safety regulations, including but not limited to cargo securement laws. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

35. Confidentiality You agree not to use any technical, financial, strategic, and other proprietary and confidential information relating to HAULa's business, operations, and properties, information about a User made available to you in connection with such User's use of the HAULa Platform, which may include the User's name, pick-up location, contact information, and photo ("Confidential Information") disclosed to you by HAULa for your own use or for any purpose other than as contemplated herein.

You shall not disclose or permit disclosure of any Confidential Information to third parties, and you agree not to store separate and outside of the HAULa Platform any Confidential Information obtained from the HAULa Platform. As a Hauler/Driver, you understand that some of the Confidential Information you receive may be protected by federal and/or state confidentiality laws, such as the Health Information Portability and Accountability Act of 1996 ("HIPAA"). In the event that you know a Customer, you should not disclose to anyone the identity of the Customer or the location that you picked up or dropped off the Customer, as this could violate HIPAA.

You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information of HAULa in order to prevent it from falling into the public domain. You shall not have liability to HAULa with regard to any Confidential Information which you can prove: was already in the public domain at the time it was disclosed; was known to you without restriction at the time of disclosure; is disclosed with the prior written approval of HAULa; becomes known to you without restriction from a source other than HAULa without breach of this Agreement by you; or is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body, provided that you shall provide prompt notice of such order to HAULa to enable HAULa to seek a protective order or otherwise prevent or restrict such disclosure.

36. Relationship with HAULa As a Hauler/Driver on the HAULa Platform, you acknowledge and agree that you and HAULa are in a direct business relationship, and the relationship between the parties under this Agreement is solely that of independent contracting parties. You and HAULa expressly agree that: (1) this is not an employment agreement and does not create an employment relationship between you and HAULa; and (2) no joint venture, franchisor-franchisee, partnership, or agency relationship is intended or created by this Agreement. You have no authority to bind HAULa, and you undertake not to hold yourself out as an employee, agent, or authorized representative of HAULa.

HAULa does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically. You retain the sole right to determine when, where, and for how long you will utilize the HAULa Platform. You retain the option to accept or to decline or ignore a Customer's request for Transport Services via the HAULa Platform. HAULa does not, and shall not be deemed to, require you to accept any specific request for Transport Services as a condition of maintaining access to the platform. You acknowledge and agree that you have complete discretion to provide Transport Services or otherwise engage in any other business or employment activities, and that HAULa does not restrict you from engaging in any such activity.

Should any regulatory changes require driver reclassification, HAULa reserves the right to modify or terminate this Agreement accordingly.

37. Customer Acceptance & Exclusive Remedy Use of the Services by you constitutes your acceptance of the Services as delivered. You agree to promptly notify the Company of any alleged deficiencies in the Services. Absent such notice within a reasonable time following use, the Services shall be deemed accepted.

In the event of any breach of these Legal Terms by the Company, your sole and exclusive remedy shall be limited to the discontinuation of use of the Services and, where applicable, a refund of amounts paid for the specific Service giving rise to the claim. In no event shall the Company be liable for any other damages or remedies.

38. User Data We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

39. Electronic Communications, Transactions & Signatures Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

40. Data Breach Notification This clause aligns with GDPR, CCPA, and Missouri security breach notification law obligations. In the event of a confirmed security breach affecting your personal information held by HAULa, HAULa will notify affected Users in accordance with applicable federal and state law. Where required by applicable law (including but not limited to Missouri's data breach notification statute, GDPR, or CCPA), HAULa endeavors to provide notice within 72 hours of becoming aware of a breach that presents a risk to the rights and freedoms of Users, or within the timeframe otherwise required by applicable law.

Notification may be provided via email to the address associated with your HAULa account, through the HAULa Platform, or by other means in accordance with applicable law. HAULa's breach notification obligations do not extend to breaches that are not likely to result in a risk to the rights and freedoms of Users, or that are determined by applicable law to not require notification. To the extent permitted by applicable law, HAULa reserves the right to delay notification if required by law enforcement or government authority.

41. Platform Accessibility / ADA Compliance HAULa is committed to ensuring that the HAULa Platform is accessible to all Users, including Users with disabilities. HAULa endeavors to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards to the extent reasonably practicable. If you experience difficulties accessing any feature of the HAULa Platform due to a disability, or if you require an accommodation to access or use the Services, please contact us at contact@haula.app or call our Help Center. We will make reasonable efforts to accommodate your needs in a timely manner.

Haulers/Drivers are also required to comply with all applicable federal and state laws regarding non-discrimination based on disability, including the Americans with Disabilities Act (ADA), in connection with the provision of Transport Services. Haulers/Drivers shall not refuse service to a Customer on the basis of disability and shall make reasonable accommodations for Customers with disabilities, including, but not limited to, accommodating assistive devices such as wheelchairs or service animals.

42. Geofencing / Service Area The HAULa Platform is currently available in select geographic markets. HAULa reserves the right, in its sole discretion, to restrict or expand the geographic areas in which the HAULa Platform, Transport Services, and HAULa Services are available ("Service Area"). HAULa may modify, reduce, or expand any Service Area at any time without prior notice to Users.

The availability of the HAULa Platform in a given location does not guarantee the availability of specific Transport Services or Haulers/Drivers in that location at any given time. HAULa shall have no liability to any User for the modification, restriction, expansion, or discontinuance of any Service Area. Users who access the Services from outside of a designated Service Area do so at their own risk, and HAULa makes no representations or warranties regarding the availability or performance of the platform in such locations.

43. State and Local Disclosures Certain jurisdictions require additional disclosures to you, such as requirements for drivers, earnings information, and where you can access HAULa's certificates of insurance. You can view any disclosures required by your local jurisdiction at www.haula.app/helpcenter. By accepting this Agreement, you acknowledge that HAULa has provided these disclosures to you and that you have read them. Please check regularly for updates.

44. California Users and Residents If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

45. Force Majeure The Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, internet or telecommunications failures, power outages, epidemic or pandemic, chemical or biological contamination, strikes, riots, acts of domestic or international terrorism, or quarantines. All service dates under this Agreement affected by force majeure shall be tolled for the duration of such force majeure. The parties hereby agree, when feasible, not to cancel but to reschedule the pertinent obligations as soon as practicable after the force majeure condition ceases to exist.

46. Miscellaneous These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law.

We may assign any or all of our rights and obligations to others at any time by providing notice to you. You may not assign this Agreement without HAULa's prior written approval. Any purported assignment by you in violation of this section shall be void. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.

There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. The headings, titles, and section captions contained in this Agreement are for convenience and reference purposes only and shall not be deemed to limit, affect, or modify the meaning or interpretation of any provisions of this Agreement. The words "include," "includes," and "including" are deemed to be followed by the words "without limitation."

Except as explicitly stated otherwise, any notices to HAULa shall be given by certified mail, postage prepaid and return receipt requested to: HAULa, 9986 Manchester Road, STE 202, St. Louis, MO 63122. Any notices to you shall be provided to you through the HAULa Platform or given to you via the email address or physical address you provide to HAULa during the registration process.

If you have any questions regarding the HAULa Platform, Transport Services, or HAULa Services, please contact us through our Help Center at www.haula.app/helpcenter or via email at contact@haula.app.

47. Background Investigation Authorization (Drivers/Haulers) If you apply to provide Transport Services as a Driver/Hauler, you authorize HAULa and its designated consumer reporting agencies to obtain, and you consent to the procurement of, one or more "consumer reports" and/or "investigative consumer reports" about you, including your criminal history, motor vehicle and driving records, and identity verification, for the purpose of evaluating your eligibility to use the HAULa Platform, both at the time of application and on an ongoing basis throughout your engagement. You acknowledge that these reports are obtained in accordance with the Fair Credit Reporting Act (FCRA) and applicable state law, that you will receive any separate standalone disclosure and authorization required by the FCRA prior to procurement, and that you have rights under the FCRA, including the right to request a copy of any report and to dispute the accuracy or completeness of any information contained in it. You agree to provide any further authorizations reasonably necessary to facilitate HAULa's access to such records during the term of this Agreement. HAULa may use continuous or periodic monitoring of driving and criminal records and may suspend or deactivate your account based on the results, subject to applicable adverse-action procedures required by law. 48. Insurance Disclosure & Coverage Limitations HAULa is a technology platform and is not an insurer. Except for any commercial or contingent liability coverage that HAULa expressly states in writing that it maintains, HAULa does not provide automobile liability insurance, physical damage insurance, cargo insurance, workers' compensation, occupational accident coverage, or health insurance for or on behalf of any Driver/Hauler or Customer. Drivers/Haulers are solely responsible for maintaining the insurance coverage required under Section 14 of this Agreement and the Driver Addendum. Any coverage that HAULa may maintain is secondary to, and applies only in excess of, a Driver's/Hauler's own insurance, applies only during the periods and within the limits expressly described in HAULa's certificates of insurance or the disclosures available at www.haula.app/helpcenter, and may not apply during periods when a Driver/Hauler is logged off the Platform, is not engaged in an active accepted transport, or is operating outside the scope of this Agreement. A Driver's/Hauler's personal automobile policy may not provide coverage while the vehicle is used to provide Transport Services. Customers acknowledge that cargo liability is limited as set forth in Section 15 (Cargo Insurance & Declared Value) and that HAULa does not insure transported items. Nothing in this Section creates any coverage, duty to defend, or duty to indemnify that is not expressly stated in an applicable insurance policy. 49. Assumption of Risk; Release of Claims You acknowledge that the loading, securing, transport, and unloading of bulky, heavy, or oversized items involves inherent risks, including risk of property damage, bodily injury, or death, whether to you, to other Users, or to third parties. To the fullest extent permitted by applicable law, you knowingly and voluntarily assume all such risks arising out of or related to your use of the HAULa Platform and your participation in or facilitation of Transport Services. You agree that you are responsible for assessing your own physical ability to lift, carry, load, or unload any item, and you will not undertake any task that exceeds your physical capabilities or your equipment's rated capacity. To the fullest extent permitted by applicable law, you hereby release, waive, and discharge the Indemnified Parties from any and all claims, demands, damages, or causes of action arising out of or related to such inherent risks, except to the extent caused by HAULa's gross negligence or willful misconduct. This Section does not limit any rights you may have under applicable law that cannot be waived, and does not apply to claims of sexual assault or sexual harassment, which are governed by Section 30(g) and HAULa's Policy Against Sexual Assault, Misconduct & Harassment. 50. Lost, Left-Behind & Unclaimed Items If a Customer believes an item was lost, left behind, or misdelivered in connection with a transport, the Customer should report it to HAULa through the HAULa Platform or at contact@haula.app as soon as practicable and in no event later than seven (7) days after the transport. HAULa will make reasonable efforts to facilitate communication between the Customer and the Driver/Hauler to recover the item but does not guarantee recovery and is not responsible for items that are lost, left behind, or unclaimed. A Driver/Hauler who discovers an item left in or on their vehicle following a transport shall report it to HAULa promptly and shall not retain, use, sell, or dispose of the item. HAULa may charge a reasonable return-delivery fee for the recovery and return of a lost item, payable by the Customer. Items that remain unclaimed for more than thirty (30) days may be donated or disposed of in accordance with applicable law. Cargo liability for lost or damaged items remains subject to Section 15 (Cargo Insurance & Declared Value). 51. In-Vehicle Recording & Dashcams Drivers/Haulers may use dashboard cameras or other recording devices in connection with Transport Services solely for safety, security, and dispute-resolution purposes, and only to the extent permitted by applicable federal, state, and local law. Where required by law, the Driver/Hauler is solely responsible for providing any required notice of recording and for obtaining any required consent. Drivers/Haulers shall not livestream, publicly post, sell, or share any recording of a Customer or a Customer's property, and shall not use any recording for any purpose other than those stated above, except as required by law or in response to a valid legal request. Audio recording may be restricted or prohibited in certain jurisdictions, and the Driver/Hauler is solely responsible for compliance. HAULa may request a copy of relevant footage in connection with a safety report, incident, or dispute, and may retain and use such footage consistent with the Privacy Policy and Data Retention & Destruction Policy. This Section supplements Section 16 (Item Inspection & Condition Documentation). By using the HAULa Platform, Customers acknowledge that recording may occur during a transport as described in this Section. 52. HAULa-Provided Property; Credentials & Operating Authority Decals

(a) HAULa Property. For purposes of this Section, "HAULa Property" means any item that HAULa or an affiliate furnishes to you, whether at no charge, on loan, on consignment, on deposit, or at subsidized cost, in connection with your access to the HAULa Platform or your provision of Transport Services, including: (i) any decal, sticker, placard, cab card, permit, license, certificate, credential, or identifying number that is issued to, held by, or issued in the name of RFC Concepts LLC d/b/a HAULa or any affiliate by any federal, state, or local agency, including any intrastate or interstate operating authority credential; (ii) HAULa-branded signage, magnets, apparel, badges, and identification cards; (iii) equipment, tools, or supplies such as straps, tie-downs, blankets, dollies, ramps, mounts, scanners, tablets, or fuel or fleet cards; (iv) customer-facing or marketing materials; and (v) any replacement, component, or accessory of any of the foregoing. HAULa Property remains at all times the sole and exclusive property of HAULa or of the agency that issued it. No title, ownership interest, or right of retention passes to you at any time, regardless of how long the item remains in your possession and regardless of whether you paid a deposit or a subsidized amount toward it.

(b) Bailment and limited license. Your possession of HAULa Property is a bailment for the mutual benefit of the parties. HAULa grants you a limited, revocable, non-exclusive, and non-transferable license to possess, display, and use HAULa Property solely in connection with Transport Services arranged through the HAULa Platform and solely while your account is active and in good standing. That license terminates automatically upon any Return Event described in subsection (d), without further notice or action by HAULa. You shall keep HAULa Property secure, shall use it only for its intended purpose, and shall bear the risk of its loss, theft, or damage while it is in your possession.

(c) Operating authority credentials and decals. Where HAULa holds operating authority issued by a state or federal agency and furnishes you a decal or other credential so that you may lawfully transport property under that authority, the credential evidences HAULa’s operating authority and not your own. You may display and use the credential only while your account is active and only in connection with a transport arranged through the HAULa Platform. You shall not: (i) display, retain, or use the credential at any time after a Return Event; (ii) use the credential for any haul, delivery, tow, or other transport that is not arranged through the HAULa Platform, or on behalf of yourself, another carrier, another broker, or any other person; (iii) sell, lend, assign, transfer, or affix the credential to any vehicle other than the approved vehicle for which it was issued; (iv) copy, reproduce, photograph for purposes of reproduction, alter, deface, obscure, or affix the credential in any manner that renders it void under applicable law or agency rule; or (v) permit any other person to use the credential. Upon a Return Event you shall immediately remove the credential and all HAULa-branded markings from the vehicle, and you shall not thereafter operate the vehicle while it displays them. You acknowledge that displaying or using an operating authority credential when you are not authorized to do so misrepresents your operating authority to the public and to regulators, and may expose both you and HAULa to citations, civil penalties, out-of-service orders, denial of insurance coverage, and the suspension or revocation of HAULa’s operating authority.

(d) Return Events. You shall return all HAULa Property in your possession upon the earliest to occur of the following (each, a "Return Event"): (1) the termination or deactivation of your account, whether by you or by HAULa, and whether or not for cause; (2) the suspension of your account, if HAULa requests return; (3) the passage of sixty (60) consecutive days during which you have not completed a transport arranged through the HAULa Platform ("Inactivity"); (4) HAULa’s written request at any time, for any reason or for no reason; (5) the sale, transfer, or permanent removal from service of the vehicle to which the item is affixed; (6) the expiration, suspension, revocation, or cancellation of the operating authority or other credential under which the item was issued; or (7) the stated expiration of the item’s term. HAULa may, in its sole discretion, waive or defer a return obligation arising from Inactivity if you resume activity on the HAULa Platform, but no such waiver or deferral is effective unless HAULa gives it in writing.

(e) Return procedure. Unless HAULa directs otherwise in writing, you shall return all HAULa Property within ten (10) days after the Return Event, using the return method HAULa provides or designates. If HAULa provides a prepaid shipping label or designates a drop-off location, you shall use it. If an item cannot be removed intact, as is generally the case with an adhesive regulatory decal, you shall remove it, return all recoverable remnants (including any portion bearing a serial or control number), and provide dated photographic verification of the removal and of the vehicle surface from which it was removed, in the form HAULa reasonably requires. You shall bear your own labor cost of removal. All other HAULa Property shall be returned in the condition in which it was received, ordinary wear and tear excepted. HAULa may require reasonable verification that your obligations under this Section have been satisfied.

(f) Written exception; gifts. You have no obligation to return a particular item under this Section if HAULa states in writing, by notice through the HAULa Platform or by email from a haula.app address, that the item need not be returned, that it is yours to keep, or that it is a gift. No verbal statement, and no statement by any person who is not authorized to bind HAULa, creates such an exception. HAULa’s decision not to require the return of one item, or not to enforce this Section on one occasion, is not a waiver of its right to require the return of any other item or to enforce this Section on any other occasion.

(g) Consequences of failure to return. If you fail to return HAULa Property, or to provide the verification described in subsection (e), within the period stated in subsection (e), then in addition to any other remedy available to HAULa at law or in equity:

(1) Non-return charge. You shall pay HAULa, for each unreturned item, the greater of (A) HAULa’s actual cost of replacement, re-issuance, and administrative processing, or (B) the amount specified for that item in the HAULa Property Return & Non-Return Fee Schedule published at www.haula.app/helpcenter as in effect on the date of the Return Event. For an operating authority decal or comparable regulatory credential, the parties agree that $150.00 per item is a reasonable estimate of the costs HAULa will incur in replacing and re-issuing the credential, notifying the issuing agency, and remediating the resulting compliance exposure. The parties acknowledge that HAULa’s actual damages arising from a failure to return such an item are difficult to determine with precision, that this amount is a reasonable forecast of those damages and is not a penalty, and that it does not compensate HAULa for any fine, citation, or third-party claim, which is addressed separately in paragraph (4) below. If an item remains unreturned more than thirty (30) days after the Return Event, an additional charge of $10.00 per item per day shall accrue until the item is returned or its removal and destruction is verified, up to a maximum of $300.00 per item in daily charges.

(2) Offset and collection. You authorize HAULa to withhold, deduct, and offset any amount owed under this Section from any earnings or other amounts then payable or thereafter becoming payable to you, and to charge any payment method you have on file, consistent with Section 13 of the Driver Addendum. If your earnings are insufficient, HAULa may invoice you directly and the amount is due upon receipt.

(3) Ineligibility. HAULa may decline to reactivate your account and may decline any subsequent application by you until all HAULa Property has been returned or otherwise accounted for. The failure to return an operating authority credential is a material breach of this Agreement and is grounds for permanent ineligibility to use the HAULa Platform.

(4) Indemnification. You shall defend, indemnify, and hold harmless the Indemnified Parties, in accordance with Section 34, from and against any fine, citation, penalty, assessment, claim, demand, loss, liability, and cost, including reasonable attorneys’ fees and the cost of responding to any regulatory inquiry, arising out of or relating to your retention, display, or use of HAULa Property after a Return Event, including any enforcement or administrative action taken against HAULa by an issuing or enforcement agency and any claim arising out of an incident in which your vehicle displayed a HAULa credential.

(5) Equitable relief. You agree that HAULa’s remedy at law for your failure to return an operating authority credential or other HAULa Property is inadequate, because the continued display of a credential exposes HAULa to regulatory sanction that monetary damages cannot cure. HAULa is therefore entitled to seek injunctive relief, specific performance, and an order of replevin, claim and delivery, or other order compelling return, in any court of competent jurisdiction and without the necessity of posting a bond, in addition to any monetary remedy. Consistent with Section 30(g), a claim for injunctive relief is excluded from the arbitration requirement of this Agreement.

(6) Notice to agencies and law enforcement. HAULa may notify the agency that issued a credential that you are no longer authorized to operate under HAULa’s authority, may request the cancellation, voiding, or re-issuance of the credential, and may provide that agency, the Missouri State Highway Patrol or comparable enforcement agency, and law enforcement with your name, vehicle information, and the credential number. You acknowledge that the unauthorized retention, display, or use of HAULa Property may constitute conversion, misappropriation, the unlawful use of a regulatory license, or theft under applicable law, and that HAULa may pursue any civil or criminal remedy available to it.

(7) Costs of enforcement. To the fullest extent permitted by applicable law, you shall reimburse HAULa for the reasonable attorneys’ fees, arbitration fees, court costs, collection costs, and expenses it incurs in enforcing this Section.

(h) Survival. Your obligations under this Section survive the expiration or termination of this Agreement and the suspension or deactivation of your account. 53. Survival The expiration or termination of this Agreement shall not relieve either party of obligations that, by their nature, are intended to survive. Without limitation, the following Sections survive any expiration or termination of this Agreement and the deactivation of your account: Section 4 (Intellectual Property Rights), Section 6 (User Generated Contributions & Contribution License), Sections 9-11 (Charges, No Refund, and Hauler/Driver Payments, as to amounts then owed), Section 15 (Cargo Insurance & Declared Value), Section 21 (Your Information), Section 24 (Privacy Policy), Section 30 (Dispute Resolution & Arbitration), Section 32 (Disclaimers), Section 33 (Limitations of Liability), Section 34 (Indemnification), Section 35 (Confidentiality), Section 38 (User Data), Section 47 (Background Investigation Authorization), Section 48 (Insurance Disclosure & Coverage Limitations), Section 49 (Assumption of Risk; Release of Claims), Section 52 (HAULa-Provided Property; Credentials & Operating Authority Decals), and this Section 53, together with any other provision that must survive in order to give effect to its intended purpose. RFC Concepts LLC dba HAULa | contact@haula.app | www.haula.app 9986 Manchester Road, STE 202, St. Louis, MO 63122