On-demand hauling marketplace

How HAULa
Works

HAULa connects people who need large or bulky items moved with vetted local independent drivers who have the right trucks, trailers, and equipment.

From furniture and appliances to building materials and equipment, HAULa makes bulky-item transport simple, transparent, and accountable.

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Moving truck and trailer prepared to transport furniture and household items

About the platform

HAULa is an on demand hauling marketplace. We connect people who need large or bulky items moved with vetted local independent drivers who own trucks, trailers, and equipment. Think furniture, appliances, mattresses, grills, equipment, and building materials, the kinds of loads that are too big for a standard delivery service but don’t call for a full moving company. This page explains how the platform works, what each side is responsible for, and how pricing and fees are structured. It is a plain language overview. The full details live in our Terms of Service and Driver Addendum, which govern in the event of any difference.

The HAULa process

Four simple steps from booking to delivery

01

Tell us what you're moving

Enter pickup & drop off, item details, size, weight, and photos.

02

Get your upfront price

Distance and haul details calculate the price before you confirm.

03

Match with a qualified driver

Nearby drivers see your job and accept only if their equipment fits.

04

Track your haul

See your driver, accurate ETA, and progress in real time.

HAULa booking preview showing pickup, drop-off, upfront price, size category, and weight

Booking a Haul

When you request a haul, you enter your pickup and drop off locations, describe the item, select a rough size category, approximate weight, and upload photos. Distance is calculated automatically, and you receive an upfront price before you commit. You can request a haul as soon as possible or schedule it for a later date and time.

Once you confirm, your request goes out to nearby drivers whose vehicles and equipment fit the job. Drivers see the photos and details before accepting, so the driver who takes your job knows exactly what they are hauling and has confirmed their equipment can handle it.

From there, you can track your driver in real time, see an accurate ETA, and know exactly who is coming. Every driver on the platform has a name, a profile, a rating history, and full accountability.

What Can Be Transported

Furniture
Appliances
Mattresses
Grills & Patio Equipment
Building Materials
Lawn & Shop Equipment
Marketplace Purchases
ATVs, Boats & Trailers (Towable)

HAULa is purpose built for goods, and the range is wide. Couches, dressers, and other household furniture. Washers, dryers, refrigerators, and appliances of all kinds. Mattresses and box springs. Grills, smokers, and patio equipment. Lumber, drywall, and building materials. Lawn equipment, tool chests, and shop gear. Marketplace and estate sale purchases. Tow capable drivers can also handle ATVs, boats, and items already loaded on your own trailer.

Because our drivers bring a mix of pickup beds, cargo vans, box trucks, and trailers, job eligibility is determined by what the available driver and their equipment can lawfully and safely handle rather than by a single rigid size limit. If a driver's vehicle can legally and safely carry it, HAULa can probably transport it.

What Cannot Be Transported

Passengers
Hazardous materials
Firearms & ammunition
Controlled substances & drug paraphernalia
Live animals
Human remains or biological materials
Currency, jewelry, fine art, precious metals, similar high-value goods
Stolen property
Perishable food without proper sealed containers
Unsafe or unsecurable items
CDL / specialized-license loads

HAULa moves goods only. We never transport passengers, and no one other than the driver may ride in the vehicle during a haul.

Loads that would require a commercial driver’s license (CDL) or specialized licensing and handling are also outside the scope of the platform.

Violations can result in permanent deactivation, and we cooperate with law enforcement where necessary.

Responsibilities on every haul

Customer Responsibilities

Before the haul

  • Describe the item accurately
  • Upload clear photos
  • Declare value in writing if applicable

At pickup & drop off

  • Be present and ready at both locations
  • Customers load and unload the items
  • Have the help you need on both ends

Documentation

  • Review your quoted price before confirming
  • Use in-app photos before and after transport

Confirming the booking means you have accepted the price. Platform liability for cargo loss or damage is otherwise capped at $100 per transport unless a higher declared value is accepted in writing before confirmation. Drivers transport and secure cargo; they do not provide lifting or loading labor.

Customer + Driver
Built on accountability

Driver Responsibilities

Eligibility

  • Pass background & MVR screening
  • Properly registered vehicles & trailers
  • Maintain valid auto insurance

On Every Haul

  • Properly secure the cargo
  • Operate within manufacturer's stated limits
  • Comply with all applicable laws
  • Accept only jobs their equipment can safely handle
  • No CDL-required loads

Equipment Responsibility

  • Understand any securing equipment used
  • Ensure it is appropriate for the load

Drivers are responsible for securement, and for damage or injury that results when a load is not properly secured.

Pricing and Fees

Size Tier

Truck bed, trailer, or oversized / multi-item

Distance

Distance of the trip

Extra Time - If needed

Over 30 minutes travel time

Your Upfront Quote

You see the price before you confirm

Situational Charges May Apply

  • Cancellation fee
  • No-show fee
  • Wait time fees after combined 30-minute loading and unloading window
  • Travel time fees when trip time exceeds the estimate
  • Unclaimed item / failure-to-collect procedures
  • Tolls
  • Customer-caused vehicle damage fee
  • Tips optional and 100% go to driver

Refunds & Disputes

  • Charges generally nonrefundable
  • Fraudulent transactions
  • Significant service disruptions
  • Billing errors
  • Disputes must be submitted within 7 days through HAULa Support

Dynamic Pricing

During periods of unusually high demand or adverse weather, dynamic pricing may apply, and any adjusted rate will always be shown to you before you confirm.

Payments & Driver Earnings

For Customers

  • Secure third-party payment processor
  • Major credit/debit cards
  • No cash payments

For Drivers

  • Base fare + distance + time + haul type + tips
  • Weekly direct deposit
  • No fee to join
  • No fee when not working

HAULa retains a service fee from each completed haul, which is how the platform sustains itself.

Damage, Loss & Insurance

Neither HAULa nor the driver insures the goods being transported.

$100 cargo liability cap per transport

  • Unless higher declared value is submitted in writing and expressly accepted before confirmation
  • Customers moving higher-value items are encouraged to obtain their own coverage
  • Pre/post transport photos document condition; lack of documentation may limit a claim
  • Drivers maintain their own auto insurance
  • HAULa maintains commercial coverage for platform operations

Quality & Safety Standards

  • Minimum average driver rating
  • Accounts below platform standards may be reviewed/deactivated
  • Both customers and drivers rate each other
  • Prohibited items will not be transported
  • Unauthorized passengers are prohibited
  • Drug/alcohol-impaired operation results in removal

Questions?

If anything on this page doesn’t cover your situation, reach out to HAULa Support through the app or at contact@haula.app.

For complete legal terms, see our Terms of Service and Driver Addendum.

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