Connecting Your HAULa Account (OAuth and Privacy)
The connector is not currently deployed or enabled. Muse therefore has no live access to any HAULa customer account or data.
Once enabled, a customer will connect through a secure OAuth sign-in on HAULa's own website. Access will be limited to an active HAULa customer account with a verified phone number, a registered connector client, and the customer's explicit authorization. Muse will never receive the customer's HAULa password, card number, bank information, or unrestricted account data.
Planned supported scopes
- jobs:read — Once enabled, Muse may view only the connected customer's own haul status, pickup and drop-off address, scheduled date and time, driver first name, ETA, and fresh driver location when available.
- messages:relay — Once enabled, Muse may send a text-only message to the driver assigned to that customer's active haul. Messages containing phone numbers or email addresses are rejected.
HAULa's backend supports revoked authorizations, but a customer-facing connected-apps or self-service disconnect screen is not available yet. Please contact HAULa support for access questions.
Booking and Payment Availability
Booking, payments, cancellation, and rescheduling are not available through the connector at this time. Muse cannot currently create quotes, book or charge a haul, cancel, or reschedule through HAULa.
The future scopes quotes:create, jobs:book, and jobs:change are defined in the code but fail closed. They do not allow Muse to perform those actions until HAULa enables and confirms them.
For a quote, booking, payment, cancellation, or reschedule, please use the HAULa app or contact HAULa support directly.
HAULa Rules That Apply to Every Booking
Service area and hours
HAULa currently serves St. Louis metro area, within the state of Missouri. Hauls must begin and end in Missouri. Bookings are available during our hours of operations between 6am and 7pm. An assistant will tell you if a request falls outside the service area or hours.
Driver availability
HAULa is a marketplace of independent local drivers. A booking request is confirmed only once a driver accepts it. If no driver is available for your requested time, you will be told before you are charged and offered another time.
Vehicles. Drivers operate pickups, cargo vans, light box trucks, and vehicles towing trailers, up to 10,000 lbs gross vehicle weight. HAULa also offers tow only service when you already have your items on your own trailer.
Loading and unloading are your responsibility. HAULa drivers transport items; they do not load or unload them. You (or people you arrange) must load and unload your items. Drivers are responsible for securing the load before transport and may decline any load that cannot be secured safely.
Safety and prohibited items. Items must be described accurately. HAULa does not transport passengers, hazardous materials, illegal items, or other items listed as prohibited in our Terms of Service. A driver may refuse or stop a haul for safety reasons. If a job is cancelled because items were misdescribed or cannot be secured, a cancellation fee may apply.
Liability. HAULa's responsibility for loss or damage is limited as described in our Terms of Service, including the item inspection and condition documentation process and the assumption of risk terms.
Cancellation, Rescheduling, Refunds, and Support
Cancellation and rescheduling. These actions are not available through Muse at this time. Please use the HAULa app or contact HAULa support for help with a confirmed haul.
Refunds. If HAULa or a driver cancels, or a haul cannot be completed for reasons outside your control, you receive a full refund to your original payment method, usually within 10 business days. Requests for refunds or price adjustments for other reasons are reviewed by HAULa support under our Refund Policy.
Support. For help with a booking, a charge, or the planned connector, visit the HAULa Help Center or email contact@haula.app. Decisions on refunds, claims, and disputes are made by HAULa staff.
Policies and Contact
General contact: contact@haula.app. Developer and partner inquiries: dev@haula.app
HAULa Inc.